RM Maths causing machine to reboot

[Bev]

I am at a copmlete loss as to what is happening here.

 

I've got RM Maths installed on a stand-alone PC, it picks up the database from a shared drive on the server.

 

It has been worknig but then it started causing the machine to reboot when you run it - by which I mean you click the icon and the screen goes black and then you get the Acer startup screen.

 

I removed the software, reinstalled it and it ran fine. Rebooted the machine and we are back to the reboot situation.

 

i don't even know what could cause hte machine to reboot.

 

There are a couple of strange errors in the log, but they don't seem to occur at the same time as the crash, so not sure if relevant or not.

 

Error code 1000007f, parameter1 00000008, parameter2 80042000, parameter3 00000000, parameter4 00000000.

 

Windows saved user SUPPORT-WALL\Support Room registry while an application or service was still using the registry during log off. The memory used by the user's registry has not been freed. The registry will be unloaded when it is no longer in use.

 

This is often caused by services running as a user account, try configuring the services to run in either the LocalService or NetworkService account.

[sukh]

Hi

 

Does this happen all the time?

Can you reproduce?

Can you boot into safe mode with networking and test?

 

Sukh

[Bev]

It does happen everytime, although I haven't tried safe mode - I will give that a go.

[Bev]

OK, I tried safe mode and got a message 'failed to open wave device', and then it ran apparantly ok.

[sukh]

Can we try again and without safemode and see if we can reproduce?

[bodminman]

Are the drivers for the machine all up to date?

[Bev]

Thanks for all teh suggestions.

I am about to leave for Easter break, so I will be revisiting this in 2 weeks. Hopefully I can get to the bottom of it then

 

thanks agani