Little-Miss Posted January 27, 2011 Posted January 27, 2011 I've been trying to print out some pictures for a member of staff. In the queue the spool but the when it looks like its about to print, it gets to 50.1mb/181mb and fails... Any ideas?
Brpilot99 Posted January 27, 2011 Posted January 27, 2011 I had a similar problem when trying to print pictures the drive that the spool directory resided on was running out of space ... moving it elsewher cured the problem for me ..
SYNACK Posted January 27, 2011 Posted January 27, 2011 What kind of printer is it, it may be that the printer is running out of memory. We had that issue with a bunch of network colour lasers which was fixed with a printer memory upgrade.
Little-Miss Posted January 27, 2011 Author Posted January 27, 2011 I did wonder about space, but there is over 8gig on there, i would have thought that was enough...
SYNACK Posted January 27, 2011 Posted January 27, 2011 This thing FS-C5300DN Workgroup Colour Printer ? Could well be the memory as it may be decompressing the file in printer memory. Try printing one page at a time to limit the memory usage and if that works look at training users or upgrading the printer memory. 1
Zourous Posted January 27, 2011 Posted January 27, 2011 Are you getting any error pages spill out? I had a similar problem last week, but was getting PCL XL error messages when printing. I resolved the problem by changing the printer driver from PCL6 to PCL5. From my experience PCL6 causes a lot of strange issues. PCL5 is meant to be more relaxed in error checking and printing tends to run through better.
Brpilot99 Posted January 27, 2011 Posted January 27, 2011 8 gig seems OK untill you try to print a number of pictures !! To make sure do you have another drive with more space that you can use for the spooler? Moving it will also show if the spooler folder itself has a problem 1
Little-Miss Posted January 27, 2011 Author Posted January 27, 2011 Well, as they are leased ive logged a call with the company so am waiting for a call back. I've just changed my drivers to the KX drivers because i was having an issue with missing text when printing in colour. I have tried the other driver out of curiosity but it appeared to have the same problem...
Little-Miss Posted January 27, 2011 Author Posted January 27, 2011 Printing one page at a time like Synack suggested seems to have worked. But thats a PITA! The evil epsons never had that issue.
Little-Miss Posted January 28, 2011 Author Posted January 28, 2011 Isn't it frustrating when outside support cant work it out either. I've rebooted the server incase it was confused from all the messing i have done. I tried to print the same doc, it spewed out the first page and then stopped. lol Well its different to what it was doing original, but it still errors. They're talking about memory upgrades now. *sigh* Anyone got any other suggestions? I did move the spool folder but didnt restart the spool service, dont know what difference that would make but am going to try that again. I just find it shocking that the epsons only have 32mb installed whereas the kyoceras have 256mb! Do they really render things that differently?
SYNACK Posted January 28, 2011 Posted January 28, 2011 (edited) The Epsons probably only retrive/accept a bit at a time rather than downloading the whole job before starting to print. You can sometimes set the drivers to force this behaviour but it depends on the device and the driver. Personally I'd just let them upgrade the printer memory which should sort it and make it faster and overall more reliable with big jobs or high loads. Most entry level workgroup printers are ram starved by default. You would need to restart the spooler service for it to pick up the new spooler location so for fullness of testing you should restart that service. Edited January 28, 2011 by SYNACK 1
soveryapt Posted January 28, 2011 Posted January 28, 2011 I've been having similar issues with the Olivetti Branded versions of the printer. Anything upwards of around a 40-50mb file, it can take about 5 mins to spit it out. I've moved the print spooler to a different drive which has certainly sped things up, but it can still take a silly amount of time. I can only assume it's the processing so I might try the different setting for print after first page not wait for the whole job and see if that works. Be interested to hear if you do get the bottom of things with yours tho Little Miss as it could solve my issue too ..
Little-Miss Posted January 31, 2011 Author Posted January 31, 2011 I could honestly cry out of frustration now. When i was sorting out these printers i made it explicitly clear that we are a primary school and print out a hell of a lot of photos. They are saying they will come and put memory in one to test it out, at a cost which i hadnt planned for. Plus if they say to me one more time "we've got loads of these in schools and we've never had this problem before" im going to scream. We arent another school, we are THIS school now come and sort it out. It's typical, the first lease i organise and its all going horribly wrong. Plus i get the feeling someone is waiting for me to crash and burn
soveryapt Posted January 31, 2011 Posted January 31, 2011 I could honestly cry out of frustration now. When i was sorting out these printers i made it explicitly clear that we are a primary school and print out a hell of a lot of photos. They are saying they will come and put memory in one to test it out, at a cost which i hadnt planned for. Plus if they say to me one more time "we've got loads of these in schools and we've never had this problem before" im going to scream. We arent another school, we are THIS school now come and sort it out. It's typical, the first lease i organise and its all going horribly wrong. Plus i get the feeling someone is waiting for me to crash and burn Feel for you. My printers have been generally ok and the staff are quite forgiving now I've got the print times down for large photos, but accept that large files will take longer to print. My biggest worry was when I took on the photocopier as part of the same contract as it just wouldn't work, and this copier is easily doing 60k / month copies! Yowchy. Thank fully the company I'm with (Total Digital Solutions - Digital Office Solutions and Document Management) have been amazing and sorted the issues out pretty darn quickly and didn't mind if I was calling them twice in a day with issues, they just got it sorted and now (turns out it was a faulty part, just a batch problem sadly) the staff love it because it will staple those lengthy reports for them.
webman Posted January 31, 2011 Posted January 31, 2011 We had the exact same problem with the large A3 Kyocera printers we used to have; even after upgrading the memory. They were so rubbish in the end we just got rid of them. Sorry that doesn't really solve your problem though!
teejay Posted January 31, 2011 Posted January 31, 2011 Try changing the printers settings to print the pictures at a lower resolution, usually in the advanced section somewhere, don't know the Kyocera's. Make sure you document all conversations you've had with the leasing company, especially if these are the printers they recommended to you as being suitable. You may have cause to argue that the equipment supplied is not fit for purpose and in breach on contract. You could then either get them to fix the problem at their expense, or cancel the contract and look elsewhere. 1
Little-Miss Posted January 31, 2011 Author Posted January 31, 2011 I will Teejay, thanks. I've started another thread to see how many other schools have had issues with them. I'm sure there are more out there then just Webman.
teejay Posted January 31, 2011 Posted January 31, 2011 It might also be worth bypassing your leasing company and speak to Kyocera directly (KYOCERA MITA Serviceworld - downloads, drivers, documentations, utilities | Home - print copy scan fax) to find out if they have any solutions to the problem or if the printers are incapable of doing what you need. If Kyocera come up with a solution, then get the school to bill the support company for your time or knock it off the next invoice as they haven't provided the support you are paying for. If Kyocera deem the printers to be incapable of doing what you need, get it in writing off Kyocera and go back to the leasing comapny for either replacing the printers with the appropriate printers at their cost, or cancelling the agreement. 1
Brpilot99 Posted January 31, 2011 Posted January 31, 2011 I had a problem this morning and with a printer printing out half a page only !! I set the PC to start printing after last page is spooled and turned off advanced printing features ... That sorted it ... maybe you could try that !!
Little-Miss Posted January 31, 2011 Author Posted January 31, 2011 WTF?! Why have i just watched a teacher print 27 full colour photos to a printer!? *starts banging head on desk* Going to down to investigate computer she used...
soveryapt Posted January 31, 2011 Posted January 31, 2011 WTF?! Why have i just watched a teacher print 27 full colour photos to a printer!? *starts banging head on desk* Going to down to investigate computer she used... As in it worked with no issues?
Little-Miss Posted January 31, 2011 Author Posted January 31, 2011 Yes! But now cant find the member of staff again, to see what she did! I've just tried to print some large files and got the same issue. All i can think is that they've come off a camera where the quality was low thus not being a huge file...
bladedanny Posted January 31, 2011 Posted January 31, 2011 Yes! But now cant find the member of staff again, to see what she did! I've just tried to print some large files and got the same issue. All i can think is that they've come off a camera where the quality was low thus not being a huge file... Do you have any kind of print logs with which you could find out the sizes of jobs that are failing and jobs that are going through and see if there is any comparison?
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