event ID 11708 - Sophos EM on New Server

[monsterplastic]

I'm having problems installing Sophos on my new Admin server.

 

each time I try running Sophos Enterprse Console.MSI I just get an annoying message back saying:

 

"The wizard was interupted before Sophos Enterprise console could be completly installed"

 

and event is written to the log with event ID 11708.

 

Sophos hasn't back to me yet so I'm wondering if anyone else had had issues like this? I've fished about on the net but not had any joy yet..

 

here are my specs anyway if it helps

 

Sophos Enterprise Manager v1.3

Windows 2003 Enterprise x64 R2

Dell Poweredge 1900

 

cheers

Lee

[Geoff]

Why aren't you running EM 2.0?

[monsterplastic]

1.3 is provided free by our ISP (Leeds Learning Network)

The same goes for the vast majority of schools in Leeds

[wesleyw]

I believe you need a patch that allows Sophos to be installed properly on R2 servers. Our version of Sophos wouldn't run at all until this new installation was downloaded. However if you're using the older version it may not be at all compatable with Release 2

 

 

Wes

[monsterplastic]

would that be a windows patch or a sophos one?

[wesleyw]

Sophos I know a shock you'd have expected an MS one lol

 

 

 

Wes

[StewartKnight]

except Microsoft would never patch anything that didn't affect them!

[Geoff]

Patches for MS operating systems? Never!

[tosca925]

Glad I red this, we are thinking of moving our Sophos to a R2 server

[monsterplastic]

I've just had this back off Sophos - might be useful to some of you

 

 

According to the details you have provided, you are attempting to install the Enterprise Console on Windows 2003 64bit edition: unfortunately this is not a supported platform at the moment. The AntiVirus product is fully compatible with 64bit OS's however not the console. If you have a 32bit Windows 2000 or 2003 server please could you install the Enterprise Console to there?

 

Regards,

 

Rhys Vincent

Sophos Technical Suppor

[spudypaul]

HI there, I have a similer problem at one of my schools. So very annoying. Have installed it at several other schools without a problem. This server is 32 bit so that shouldn't be my issue. Could anyone let me know if they have any success!

 

cheers

[ZeroHour]

I thought 1.3 was EOL as well as sophos v3/4 (expect 98 etc?)

You cant get v6 from 1.3 can you?

It wont have policies or anything and sophos said all updates for older engines were stopping come the end of Feb and that everyone should be EM 2 and sophos 6 really.

[tonyc]

I had this issue and it after 2 hours chatting to sophos technical support I had a missing or corrupt dll file on the server. I ran the command sfc \scannow and replaced the missing dll from the server disk when prompted.

 

Hope this helps

[TheGeneral]

I thought 1.3 was EOL as well as sophos v3/4 (expect 98 etc?)

You cant get v6 from 1.3 can you?

It wont have policies or anything and sophos said all updates for older engines were stopping come the end of Feb and that everyone should be EM 2 and sophos 6 really.

 

There's two parts to the Sophos Management tools.

 

EMLibrary (responsible for downloading 'packages') is currently at version 1.3

Enterprise Console (used for policy dev and rollout) is at version 2.