[sims] User Defined Groups - Sort by name?

[vikpaw]

The point is that the well supported CRs should be analysed and discussed at the yearly Software Meetings.

This request had quite a bit of support and appears to have been a relatively quick fix. So one wonders what happened to this CR that year ......

And, as GREED says, the issue has been raised at other times as well.

 

Hear hear.

 

Mike & Graham you make a very fair point. When I discussed this issue internally I discovered that it had not been properly understood. Frankly it should have been treated as a bug and not a change request.

 

I think that happens a lot. I had an issue recently where a bug was mistaken for a change request. I've got 5 Strongly Agrees and 1 Agree. That's so far below the radar i may as well find a work around outside of SIMs!

[Anjelica]

Strange that Phil can get this done so quickly. I had this as a support call with my LEA years ago. The answer they gave me after weeks of discussion was that Capita couldn't do anything about it. Times change so perhaps the coding is simpler now or something.

[vikpaw]

Strange that Phil can get this done so quickly. I had this as a support call with my LEA years ago. The answer they gave me after weeks of discussion was that Capita couldn't do anything about it. Times change so perhaps the coding is simpler now or something.

 

It's almost worth not going to SupportNet if you can get gripes resolved here quicker

 

I like the profile by the way - that's some claim

[GeeHubb]

Sooooo, let's see if I've got this right then.... All the CR's I've ever posted on Supportnet that never see the light of day (even the one that I had about two years ago that says it's accepted but has never appeared as far as I'm aware), could have been picked up immediately by Phil on Edugeek and actioned. Hmmmmm. Perhaps we could petition Edugeek to set up a SIMS Change Requests Forum and start posting them on here instead. Makes a bit of a mockery of Supportnet though doesn't it? (and if I could work out how to insert a smiley wink, I'd put it here so please use your imagination) ;o)

[vikpaw]

Sooooo, let's see if I've got this right then.... All the CR's I've ever posted on Supportnet that never see the light of day (even the one that I had about two years ago that says it's accepted but has never appeared as far as I'm aware), could have been picked up immediately by Phil on Edugeek and actioned. Hmmmmm. Perhaps we could petition Edugeek to set up a SIMS Change Requests Forum and start posting them on here instead. Makes a bit of a mockery of Supportnet though doesn't it? (and if I could work out how to insert a smiley wink, I'd put it here so please use your imagination) ;o)

 

Not ALL of them, just the bugs! SupportNet change requests is a mockery, i spent hours searching through for something last week, and only got back as far as 2 weeks. I can't imagine they search through them with a fine tooth comb.

 

I quite often post my change requests here and on SupportNet forums in order to gain support, not that it works much.

 

It would be nice to have an official SIMS corner on EG

 

As for smileys, you have to Go Advanced to see them, or know the shortcut code, in your case leave out the 'o'.

[PhilNeal]

I get to hear about bugs that have escaped our normal processes in the main from SupportNet, User Groups and EduGeek. We will try to get them fixed especially if the result is a wrong answer or plainly stupid (OK subjective).

 

Enhancement requests go through a process that helps us manage lots of opinions and suggestions. Sometimes one person's enhancement is someone else's bug.

 

If you are reporting a bug and are asked to log a change request then please raise the issue to a manager. I can't promise that we will always agree with you or act immediately, it will depend on how many people it affects, what the side effects of fixing it might be and where we are in a release cycle.

 

This particular issue was a bug and one that turned a great feature into an annoyance.

[Sivadam]

If you know that what you are reporting to Support is a bug then you should always pursue it further if the reponse you get is not, in your opinion, the correct one.

I have done this on a number of occasions with positive results.

[vikpaw]

If you know that what you are reporting to Support is a bug then you should always pursue it further if the reponse you get is not, in your opinion, the correct one.

I have done this on a number of occasions with positive results.

 

when you're told to contact the product manager and they don't reply, it gets pretty frustrating, and to be honest, who has the time to keep chasing up these 'bugs'.