Unmarked Registers Reminders - SIMS Errors out saying not an authorised sims user

[newcareer]

Hi all,

 

When I send out my unmarked register reminders from SIMS the ones to one of the staff keep getting bounced back saying he isn’t an ‘authorised sims user’.

But he is an authorised tecaher

 

Thanks

[newcareer]

Just an update,

 

I cant find the staff when I go to Focus| Alerts | General messages and search to send a general message, but I can find his information if I search for a member of staff

[LosOjos]

Does he have a username and password that he uses to log in to SIMS? If so, you need to check it's linked to his employee details record in SIMS and hasn't been created as an 'unknown' user (your SIMS system manager will be able to check this)

[newcareer]

He does have a username and password, and he is and was able to successfully login to SIMS

[Brucy]

Does his timeline in SIMS (on the homepage) have his classes on it? We had a similar problem with a cover supervisor who effectively had two accounts.

 

In systems manager, check their details - if it will let you alter information (name, address etc) then their SIMS username isn't associated with their employee record and will need to be re-setup.

[newcareer]

There is no duplicate account, only one record exists

[newcareer]

Issue sorted, Thanks

[vikpaw]

Issue sorted, Thanks

 

Please share the solution to help others...