[sims] SupportNet

[creese]

Is everyone else still having problems with SupprtNet. I deperately trying to download some Behaviour Report Defs.

[creese]

I would if I could get on the site. It keeps timing out.

 

I'm trying to get all the behaviour reports, especially those with points totals but 788 would be a start.

 

Thanks

[creese]

Not just me then :-)

[BatchFile]

What do you need? I have a behaviour report for most situations

[Sivadam]

SupportNet seems ok now from here!

[creese]

What do you need? I have a behaviour report for most situations

 

Not being lazy, honest, just not trying to reinvent the wheel and busy with backup checks.

 

The head of a school with behaviour 'issues' would like a report that lists name, class, SEN status and points total for Acheivement and Behaviour.

[creese]

SupportNet seems ok now from here!

 

Completely dead now.

[Sivadam]

Still fine from here!

[siuko]

Can access supportnet website ok but downloading the 788 file just lags outs

[creese]

Can access supportnet website ok but downloading the 788 file just lags outs

 

It's not just 788, other defs too.

[matt40k]

Doesn't work here either.

[siuko]

I am unable to access it now so it must be intermittent

[Sivadam]

I am experienceing the same issue now!

 

Maybe I should stop advising people to use SupportNet!

[creese]

Maybe I should stop advising people to use SupportNet!

 

I would, I'm already in a militant mood after Qing in the Post Office........ lunchtime and one person serving

 

[Sivadam]

Don't worry too much.

 

The way things are going in this country the Post Office might get closed down!

[creese]

I never worry too much. I heard that this morning, no Saturday delivery. Still, means less bills on the door mat. Nothing to ruin a weekend like an unexpected bill, apart from forgetting to turn the 7am alarm off.

[creese]

Third day in a row now, this is getting beyond a joke.

[matt40k]

It's not as bad there telephone system!

[Alfred_Bester]

I can get on to SupportNet, but whenever I try to create a new case, review or update a case, I just get the message:

 

The Application has encountered an error.

The Web Support Team have been notified.

In the meantime, please try logging out of SupportNet, close down your web browser, delete all temporary internet files and cookies, and try accessing Web Support and Case Log again

 

This needs sorting out!!

[Sivadam]

Agreed!

It does need sorting!

[PhilNeal]

I've reported this to our MIS team.

[creese]

I've reported this to our MIS team.

 

Thanks Phil, we reported it last night during one of the periods we could get in.

[creese]

Week two and we are still unable to use SupportNet. Can't even connect to see if there is a message to say why.

[Sivadam]

It seems to have been ok from here again.

I have even logged a case successfuly with no issues.

[creese]

I should have tried from home, but work never crossed my mind.

 

I have tried on my phone and RDP'd into a school but no use.

 

This is what I'm trying to download or at leat one of the downloads http://support.capitaes.co.uk/user/downloader.asp?params=%98%D5%9D%D5%B9%A2%A0%B2%B2%

 

Just getting a Timeout