creese Posted September 22, 2010 Posted September 22, 2010 Is everyone else still having problems with SupprtNet. I deperately trying to download some Behaviour Report Defs.
creese Posted September 22, 2010 Author Posted September 22, 2010 I would if I could get on the site. It keeps timing out. I'm trying to get all the behaviour reports, especially those with points totals but 788 would be a start. Thanks
BatchFile Posted September 22, 2010 Posted September 22, 2010 What do you need? I have a behaviour report for most situations
creese Posted September 22, 2010 Author Posted September 22, 2010 What do you need? I have a behaviour report for most situations Not being lazy, honest, just not trying to reinvent the wheel and busy with backup checks. The head of a school with behaviour 'issues' would like a report that lists name, class, SEN status and points total for Acheivement and Behaviour.
creese Posted September 22, 2010 Author Posted September 22, 2010 SupportNet seems ok now from here! Completely dead now.
siuko Posted September 22, 2010 Posted September 22, 2010 Can access supportnet website ok but downloading the 788 file just lags outs
creese Posted September 22, 2010 Author Posted September 22, 2010 Can access supportnet website ok but downloading the 788 file just lags outs It's not just 788, other defs too.
siuko Posted September 22, 2010 Posted September 22, 2010 I am unable to access it now so it must be intermittent
Sivadam Posted September 22, 2010 Posted September 22, 2010 I am experienceing the same issue now! Maybe I should stop advising people to use SupportNet!
creese Posted September 22, 2010 Author Posted September 22, 2010 Maybe I should stop advising people to use SupportNet! I would, I'm already in a militant mood after Qing in the Post Office........ lunchtime and one person serving
Sivadam Posted September 22, 2010 Posted September 22, 2010 Don't worry too much. The way things are going in this country the Post Office might get closed down!
creese Posted September 22, 2010 Author Posted September 22, 2010 I never worry too much. I heard that this morning, no Saturday delivery. Still, means less bills on the door mat. Nothing to ruin a weekend like an unexpected bill, apart from forgetting to turn the 7am alarm off.
creese Posted September 23, 2010 Author Posted September 23, 2010 Third day in a row now, this is getting beyond a joke.
Alfred_Bester Posted September 23, 2010 Posted September 23, 2010 I can get on to SupportNet, but whenever I try to create a new case, review or update a case, I just get the message: The Application has encountered an error. The Web Support Team have been notified. In the meantime, please try logging out of SupportNet, close down your web browser, delete all temporary internet files and cookies, and try accessing Web Support and Case Log again This needs sorting out!!
creese Posted September 23, 2010 Author Posted September 23, 2010 I've reported this to our MIS team. Thanks Phil, we reported it last night during one of the periods we could get in.
creese Posted September 27, 2010 Author Posted September 27, 2010 Week two and we are still unable to use SupportNet. Can't even connect to see if there is a message to say why.
Sivadam Posted September 27, 2010 Posted September 27, 2010 It seems to have been ok from here again. I have even logged a case successfuly with no issues.
creese Posted September 27, 2010 Author Posted September 27, 2010 I should have tried from home, but work never crossed my mind. I have tried on my phone and RDP'd into a school but no use. This is what I'm trying to download or at leat one of the downloads http://support.capitaes.co.uk/user/downloader.asp?params=%98%D5%9D%D5%B9%A2%A0%B2%B2% Just getting a Timeout
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