Bookmark not valid error after exchnage upgrade

[knightrider]

Hi,

 

Since we upgraded exchange 2003 to 2010 we have been getting the following message when setting up users outlook accounts via autodiscovery and manual setup.

 

the action cannot be completed. the bookmark is not valid

 

The users can use OWA and it only seems to happen to people who are not in the administrators group in AD.

 

All servers have been restarted.

 

Any help would be greatly appreciated.

 

Knightrider

[Abaddon]

We had a similar problem and found that the problem was as follows:

 

When the accounts were migrated there was an attribute called “msExchQueryBaseDN” which is used for querying the Global Address Book.

 

This value was set to a stale object which no longer exists in AD/Exchange.

[knightrider]

So how did you go about fixing it?

[Abaddon]

We used the info here:

 

How to set the msExchQueryBaseDN attribute for users via powershell - Dgoldman's WebLog - Site Home - MSDN Blogs

 

to creatre a script to run against the affected OU's (we have Live@Edu for students, so this only affected the staff mail which is still onsite).