Another OWA problem

[mcloum]

Hi all,

 

since my other problem was resolved we have started having another one. When certain people login to OWA (5 so far) they get the following error message

 

Request
Url: https://staff.siriusacademy.org.uk:443/owa/forms/premium/MessageView.aspx?ae=Folder&t=IPF.Note&id=LgAAAADP3F9ZhJzkR5HkIvhvyghHAQBAk3QvMAguSJVzhaARzQ47AAAAeHBMAAAB
User host address: 10.1.4.96
User: Victor Hone
EX Address: /o=Sirius Academy/ou=Exchange Administrative Group (FYDIBOHF23SPDLT)/cn=Recipients/cn=vhone
SMTP Address: [email protected]
OWA version: 8.1.436.0
Mailbox server: Lealaps.sirius.intranet

[b]Exception
Exception type: Microsoft.Exchange.Data.Storage.StoragePermanentException
Exception message: Could not get properties.[/b]

Call stack

Microsoft.Exchange.Data.Storage.MapiPropertyBag.GetProperties(IList`1 propertyDefinitions) 
Microsoft.Exchange.Data.Storage.StoreObjectPropertyBag.InternalLoad(PropertyDefinition[] properties, Boolean forceReload) 
Microsoft.Exchange.Data.Storage.StoreObjectPropertyBag..ctor(StoreSession session, MapiProp mapiProp, Origin origin, PropertyDefinition[] autoloadProperties, Boolean canSaveOrDisposeMapiProp) 
Microsoft.Exchange.Data.Storage.StoreObjectPropertyBag..ctor(StoreSession session, MapiProp mapiProp, Origin origin, PropertyDefinition[] autoloadProperties) 
Microsoft.Exchange.Data.Storage.Item.InternalBindItem(StoreSession session, StoreObjectId itemId, Byte[] changeKey, ItemBindOption itemBindOption, PropertyDefinition[] allPropsToLoad) 
Microsoft.Exchange.Data.Storage.Item.InternalBind[T](StoreSession session, StoreId id, ItemBindOption itemBindOption, PropertyDefinition[] allPropsToLoad) 
Microsoft.Exchange.Data.Storage.Item.InternalBind[T](StoreSession session, StoreId id, PropertyDefinition[] allPropsToLoad) 
Microsoft.Exchange.InfoWorker.Common.SingleInstanceItemHandler.GetItemContent(MailboxSession itemStore) 
Microsoft.Exchange.InfoWorker.Common.OOF.UserOofSettingsStorage.LoadUserOofSettings(MailboxSession itemStore) 
Microsoft.Exchange.Clients.Owa.Premium.MessageView.get_UserOofSettings() 
Microsoft.Exchange.Clients.Owa.Premium.MessageView.ShouldShowScheduledOofInfobar() 
ASP.forms_premium_messageview_aspx.__Render__control1(HtmlTextWriter __w, Control parameterContainer) 
System.Web.UI.Control.RenderChildrenInternal(HtmlTextWriter writer, ICollection children) 
System.Web.UI.Page.Render(HtmlTextWriter writer) 
System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)

Inner Exception
Exception type: Microsoft.Mapi.MapiExceptionJetErrorReadVerifyFailure
Exception message: MapiExceptionJetErrorReadVerifyFailure: Unable to get properties on object. (hr=0x80004005, ec=-1018) Diagnostic context: Lid: 18969 EcDoRpcExt2 called [length=472] Lid: 27161 EcDoRpcExt2 returned [ec=0x0][length=378][latency=0] Lid: 23226 --- ROP Parse Start --- Lid: 27962 ROP: ropOpenMessage [3] Lid: 17082 ROP Error: 0xFFFFFC06 Lid: 26977 Lid: 21921 StoreEc: 0xFFFFFC06 Lid: 27962 ROP: ropExtendedError [250] Lid: 1494 ---- Remote Context Beg ---- Lid: 1238 Remote Context Overflow Lid: 8660 StoreEc: 0x8004010F PropTag: 0x672D0003 Lid: 23921 StoreEc: 0x3EC Lid: 21970 StoreEc: 0x8004010F PropTag: 0x668F0040 Lid: 14164 StoreEc: 0xFFFFFA1D PropTag: 0x672D0003 Lid: 8660 StoreEc: 0x8004010F PropTag: 0x672D0003 Lid: 21970 StoreEc: 0x8004010F PropTag: 0x672D0003 Lid: 23921 StoreEc: 0x3EC Lid: 21970 StoreEc: 0x8004010F PropTag: 0x672F0014 Lid: 23921 StoreEc: 0x3EC Lid: 21970 StoreEc: 0x8004010F PropTag: 0x67A40014 Lid: 23921 StoreEc: 0x3EC Lid: 21970 StoreEc: 0x8004010F PropTag: 0x6708000B Lid: 23921 StoreEc: 0x3EC Lid: 21970 StoreEc: 0x8004010F PropTag: 0x674B0014 Lid: 21097 Lid: 8756 StoreEc: 0xFFFFFC06 Lid: 4353 StoreEc: 0xFFFFFC06 Lid: 17114 Lid: 6153 StoreEc: 0xFFFFFC06 Lid: 21810 Lid: 5249 StoreEc: 0xFFFFFC06 Lid: 1750 ---- Remote Context End ---- Lid: 27962 ROP: ropGetPropsSpecific [7] Lid: 17082 ROP Error: 0x4B9 Lid: 26465 Lid: 21921 StoreEc: 0x4B9 Lid: 27962 ROP: ropExtendedError [250] Lid: 1494 ---- Remote Context Beg ---- Lid: 26426 ROP: ropGetPropsSpecific [7] Lid: 1750 ---- Remote Context End ---- Lid: 26849 Lid: 21817 ROP Failure: 0x4B9 Lid: 20385 Lid: 28577 StoreEc: 0xFFFFFC06 Lid: 32001 Lid: 29953 StoreEc: 0xFFFFFC06

Call stack

Microsoft.Mapi.MapiExceptionHelper.ThrowIfError(String message, Int32 hresult, Object objLastErrorInfo) 
Microsoft.Mapi.MapiProp.GetProps(PropTag[] propTagsRequested) 
Microsoft.Exchange.Data.Storage.MapiPropertyBag.GetProperties(IList`1 propertyDefinitions)

 

I have googled around and tried restarting the information store as suggested but still get this problem. I've tried connecting to the mailbox via outlook but it just shows as empty but the unread email count is still there.

 

Problem is im having trouble with backups and have not had a decent backup of exchange for some time (stupid symantec!!!)

 

Is there any hope of fixing this?

 

Cheers

[SYNACK]

Looks like a corrupted mail store database, you'll want to use the eseutil command line program to scan and repair the database.

[mcloum]

Any ideas on the command? I have seen a few but couldnt get them to work, says it couldnt find the database. My head is spinning, sorry if i sound a bit dim!

 

edit: Nevermind i found the msexchange.org article and will give it a go later today. Just installing Service pack 2 for exchange.

Edited July 6, 2010 by mcloum

[mcloum]

ok i dismounted the database and ran a isinteg /s -fix -test -folder and it came back with the following:

 

Test folder Result: 57 error(s); 0 warning(s); 4677 fix(es); 7923 row(s)

 

I then ran it again and got the following:

 

Test folder Result: 57 error(s); 0 warning(s); 3 fix(es); 7923 row(s)

 

So as you can see the fixes have gone down quite a lot (still not sure what it means by fixes, is it its fixed that amount or there is that many things that need fixing??

 

I mounted the database again and logged in as a problem user and i can now see his mailbox whereas before i couldn't.

 

Any ideas on the 57 errors? shall i keep doing this is isinteg command until thet eventually start to reduce as articles i've read have suggested?

[SYNACK]

Any ideas on the 57 errors? shall i keep doing this is isinteg command until thet eventually start to reduce as articles i've read have suggested?

 

Haven't used it myself but if the articles suggest it, its probably the right thing to try, you coula also look for a -verbose command switch which would probably give you much more information about the individual errors in question.