CC4 - Workstation build: Offline Build Key

[bertster]

Trying to build a couple of workstations, but each prompt for the 'offline build key' dispite them both being networked. Anyone any ideas?

 

Additionally after entering the key that I've generated on the Available tasks screen there isnt an option to 'rebuild computer using .....' just get the 'manage' option, which is blank when selected. So we are unable to build.

 

This school doesnt have a support contract with RM!

[arthur231283]

This happens if the computers NIC drivers are not on the build disk. To add them:

 

Open the RMMC, expand software, right-click Drivers and select Import drivers. Then add the correct driver

 

Now expand Computers, expand Build, select Build disks then right-click on the build disk you are using and select properties. In the Additional Drivers section click Add Drivers and add your driver.

 

You will now need to right-click on the build disk and Generate Build disk image. Re-create your build disk and try again

[sparkeh]

This can be symptom of the RMServiceHost service failing.

Try restarting the service on the server and rebuilding.

[bertster]

This can be symptom of the RMServiceHost service failing.

Try restarting the service on the server and rebuilding.

 

That did the trick Sparkeh - thanks, although no sign of RMServiceHost failing in the server event logs

[sparkeh]

That did the trick Sparkeh - thanks, although no sign of RMServiceHost failing in the server event logs

 

In my experience there isn't, usual way is to pick it up from something not working properly, the build process is a classic as it tries to connect to the build server but can't then assumes its an offline build, hence asking for the build key.