Level 3 Advance Diploma in ICT Systems Support

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Hello. My name is Amit. I am learning a course Advance Diploma in ICT Systems Support. I am facing issues with studying this course as I don't have the relevant resources to learn from. I have the following topics to cover for exam

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Unit 501: Plan for the delivery of ICT support services and assist in the acquisition of ICT systems :

 

Determine customer requirements for ICT systems and support services

Evaluate available ICT systems and services against customer requirements

Prepare and present suitable options for the acquisition of ICT systems and support services

Develop plans to ensure that the ICT infrastructure delivers the required functionality, capacity and level of support

 

Unit 502: Customer Support Provision

 

provide technical support to customers

gather and evaluate feedback from customers regarding the improvement of the technical support provided

improve customer use of ICT by analysing trends

provide remote technical customer support

provide coaching in technical skills for customers

 

Unit 503: Install, configure and integrate networked hardware and software

 

Carry out risk assessment and ensure Health and Safety procedures are followed

Survey the user environment for installation of hardware equipment and systems

Install hardware equipment and systems

Install and configure systems software

Expand (by integration) ICT systems to allow additional facilities

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Can you please help me find some good books which cover these 3 main topics or any suitable website or resource I can study from. I have exam next month and I am not in a position to appear for it now but if you please help me that will be great.

 

Regards