ict_support123

thanks for your help. cant explain much

thanks for your email i was unable to find info related to this course the book for level 3 ict system support hasnt been released yet can you help

Hello. My name is Amit. I am learning a course Advance Diploma in ICT Systems Support. I am facing issues with studying this course as I don't have the relevant resources to learn from. I have the following topics to cover for exam -------------------------------------------------------------------------- Unit 501: Plan for the delivery of ICT support services and assist in the acquisition of ICT systems : Determine customer requirements for ICT systems and support services Evaluate available ICT systems and services against customer requirements Prepare and present suitable options for the acquisition of ICT systems and support services Develop plans to ensure that the ICT infrastructure delivers the required functionality, capacity and level of support Unit 502: Customer Support Provision provide technical support to customers gather and evaluate feedback from customers regarding the improvement of the technical support provided improve customer use of ICT by analysing trends provide remote technical customer support provide coaching in technical skills for customers Unit 503: Install, configure and integrate networked hardware and software Carry out risk assessment and ensure Health and Safety procedures are followed Survey the user environment for installation of hardware equipment and systems Install hardware equipment and systems Install and configure systems software Expand (by integration) ICT systems to allow additional facilities ------------------------------------------------------------------------- Can you please help me find some good books which cover these 3 main topics or any suitable website or resource I can study from. I have exam next month and I am not in a position to appear for it now but if you please help me that will be great. Regards

Hello. My name is Amit. I am learning a course Advance Diploma in ICT Systems Support. I am facing issues with studying this course as I don't have the relevant resources to learn from. I have the following topics to cover for exam -------------------------------------------------------------------------- Unit 501: Plan for the delivery of ICT support services and assist in the acquisition of ICT systems : Determine customer requirements for ICT systems and support services Evaluate available ICT systems and services against customer requirements Prepare and present suitable options for the acquisition of ICT systems and support services Develop plans to ensure that the ICT infrastructure delivers the required functionality, capacity and level of support Unit 502: Customer Support Provision provide technical support to customers gather and evaluate feedback from customers regarding the improvement of the technical support provided improve customer use of ICT by analysing trends provide remote technical customer support provide coaching in technical skills for customers Unit 503: Install, configure and integrate networked hardware and software Carry out risk assessment and ensure Health and Safety procedures are followed Survey the user environment for installation of hardware equipment and systems Install hardware equipment and systems Install and configure systems software Expand (by integration) ICT systems to allow additional facilities ------------------------------------------------------------------------- Can you please help me find some good books which cover these 3 main topics or any suitable website or resource I can study from. I have exam next month and I am not in a position to appear for it now but if you please help me that will be great. Regards