Registration via internet of newly installed software (on each machine)

[Arthur]

This is for initial installs...

I thought it might be. Just checking. Is there any commonality between the users reporting issues with the network install? For example, are they all using the 64-bit version of Windows 7 or do they have RM CC3/CC4 networks?

 

The problem might be to do with the program that creates the MSI package (DigitalWeb InstallWizard) - but what confuses me is that it was working fine for over a year.

As Pete suggested above, I would try to obtain the log files produced by Windows Installer. If the issue only occurs when they do the network install, you may need get them to enable Windows Installer logging as described in KB2545723.

 

Is there any chance of posting a link to your MSI either publicly or via PM? Do you have one for the trial version of TaskMagic or a version with none of the files (just the MSI itself)? Alternatively, have you tried opening the MSI in InstEd or Orca and running the validation tests?

[mlapworth]

I thought at first that the common thread was RMCC4 on win7, but I've had it reported on non-RM and non win7 setups, so there's no common thread that I can see.

 

Many thanks for your replies and suggestions Arthur. I'll look into them over the weekend / next week and see if I can get to the bottom of it.