Capita Managed Service

[FN-GM]

Does anyone have Capita as there managed provider?

Please can someone give some feedback?

 

Many Thanks

[6Foot2]

We used to have support direct from Capita [it is a while ago now: It seem like ages that we have had Serco in place here]

 

Capita's support was sluggish, for want of a better word. Telephone calls were never answered by a person: We always had to leave a message on an automated system. Call back was at least half a day [often longer] and resolution to issues seemed very drawn out. I remember a few tickets taking a number of weeks to close.

 

Perhaps the situation has changed now though?