Netsupport 10.5 Remote Deploy Problem

[paulmc]

Hi Guys,

 

I am trying to deploy net support via the remote console and I keep getting this error in the log -

 

Tue Mar 02 12:21:56 **-******-05338 - Checking Client Version

Tue Mar 02 12:21:56 Checking **-******-05338 Client version . . .

Tue Mar 02 12:21:57 None detected

Tue Mar 02 12:21:57 **-******-05338 - Retrieving platform information

Tue Mar 02 12:21:57 Retrieving platform information for **-******-05338

Tue Mar 02 12:21:57 **-******-05338 running Windows XP

Tue Mar 02 12:21:57 Copying NetSupport School to **-*******-05338 :

Tue Mar 02 12:21:57

Tue Mar 02 12:21:57 **-******-***** - Copying NetSupport School files to machine

Tue Mar 02 12:22:00

Tue Mar 02 12:22:01 Installation started on **-*******-05338

Tue Mar 02 12:22:01

Tue Mar 02 12:22:01

Tue Mar 02 12:22:01 NetSupport School sent to 1 machines

Tue Mar 02 12:22:03 **-*****-05338 - Error installing NetSupport School [The directory name is invalid.

 

Does anyone have any ideas?

 

Paul

[EvLPhenom]

Where are your installation files stored, i know you can change where it pulls the data from, i had a couple of issues when i tried to install across the network and i found the files where on the local machine.

 

I moved them to a network share and then redeployed having changed the install source and it worked fine.

 

hope this helps

[rdhawkins]

Paul,

 

I think the "The directory name is invalid" error is from the system, is the destination a valid folder name on Windows (ie no invalid characters etc)?

 

Rob