AVG - workstations not connected to the DataCentre

[solitaire89]

Any chance of any help people, if I smile nicely

Having got the BSOD's sorted (thanks ppl!), I'm still having issues with this product... Out of all the (few) machines I've pushed the AVG out to (using the Admin Console on the server), I have about 50% that don't seem to be communicating with the DataCentre. On the workstations it shows the Remote Administration component as not active, and the DataCentre has them listed in the Non-Compliant Stations... I don't understand how they're not "in contact" though, because it was pushed out to them all in the same batch, and it was installed on ALL workstations. If I try to test the connection settings on a "non-compliant" machine it times out, yet the settings are the same on machines that are in communication with the DataCentre.

What am I missing? It's driving me nuts!

[Michael]

Do you have the Windows Firewall enabled or disabled across your domain?

[solitaire89]

enabled, but with the 2 exceptions that AVG states (i.e. to allow incoming echo request (ping), and File and Printer Sharing)...

[Michael]

Temporarily create a custom GPO which disables Windows Firewall and move the affected machines into this OU. Alternatively disable the Windows Firewall service (again using Group Policy) and see if this makes any difference.

[solitaire89]

hold on a sec.............

[solitaire89]

Nope - no joy, but thanks! I'm just wondering about trying a full uninstall and re-install, rather than a repair of the install....