SharePoint Server 2007 - Helpdesk

[faza]

I have installed the Windows SharePoint Services 3.0 Application Template: Help Desk on my SharePoint server 2007. Is there anyway i can create a field on the form which shows a Ticket ID, which increments everytime a new ticket is generated.

 

Faza

[EduTech]

You can't add a new unique auto-generated ID to a SharePoint list, which is basically how the helpdesk template works. If you edit the "All Items" view you will see a list of columns that do not have the display option checked.

 

Most of the lists, if not all already have an ID assigned to them if you put a tick in the box called "ID" it will the show the field which will have an ID in it that you should be able to use.

 

Hope that helps,

 

James.

[faza]

I am unable to find the ID field.

[EduTech]

Have you found the list of field's?

 

James.

[faza]

Found it now thank you for your help/support Edutech.

[EduTech]

No Problem mate, anytime