Weird Exchange problem.

[Disease]

We are having some users who seem to be losing their emails in the inbox. I am currently running exchange 2003 with 2010 in transition, 2003 is set as the mailflow server.

 

Had a user complain this morning that their inbox is empty, sure enough it was, in exchange management their mail box shows having 420 items. I have removed the settings in outlook and reset them, I hve cleared profiles as well as other things. Nothing I seem to do will show the messages stored in exchange, the user has items in his sent items folder and deleted items but nothing in inbox.

 

Any idea? This seems to have started with the introduction of exchange 2010

 

Thanks

Edited January 20, 2010 by Disease

[Disease]

No one?

[Cache]

How about with OWA? Are they still hidden from there?

 

If they aren't then it would suggest that Outlook has a filter imposed on it that is hiding emails.

[EduTech]

Have you gave yourself full permissions over that mailbox and tried veiwing it yourself? If the managment console is saying it has X amount of items then they must be there... just hidden or filtered out as cache mentioned above.

 

James.

[Disease]

Tried his mailbox using OWA, still only shows recent messages from the last 3 days no sign of the 400+ items that EMC says is in there.

[ZeroHour]

What outlook version you using?