TheCrust Posted December 8, 2009 Posted December 8, 2009 Is anyone using this package? I was handed the CDs towards the end of the summer but never got chance to look at it until this morning. Can't say as I'm impressed and am having a few problems. I could do with having a quick chat with someone who's already installed it - although I've emailed their support team, it could be aeons before I get anything useful out of them... Thanks in advance.
robk Posted December 8, 2009 Posted December 8, 2009 I think I have had the miss fortune to have to install this! We ended up doing a manual install on the maths machines as there seems to be many cludges in the package.
TheCrust Posted December 9, 2009 Author Posted December 9, 2009 (edited) "cludges" doesn't just describe the stuff that's contained in the installation package, after my experiences today I get the impression it also pretty well describes some of their technical support staff too. By the time I had finished following their installation instructions, I was seriously debating sending them the copy of AngryTech's "10 commandments for Software Installers" that we have pinned up on the wall in the office. A bit later on, I emailed them with a connect-to-server problem and they responded back with "ooooh. That's a connect to server problem. You're workstations can't see the server." Really? Well thank you for telling me that - the thought would never have occurred to me on my own - no suggestions for fixing it then? Edited December 9, 2009 by TheCrust
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