Tech Support Area on a VLE?

[witch]

Have you got an area on your platform for tech support stuff?

If you have, can I have an idea of the sorts of things you have got on there, and is it a mixture of stuff that staff might need (reporting faults, simple FAQs etc) and stuff for the techies, or is that separated out.

I am trying to populate our Moodle site (lvp.lockyersmid.dorset.sch.uk) and I am not quite sure of the best way to go re technical issues and info

Thanks

[Edu-IT]

I'd put on there useful guides, video tutorials, etc all for the end user.

 

If you're wanting to use it document the network, as such, then I would make this a seperate area which only technical staff can access.

 

I'm not sure Moodle is the best way to handle fault reporting but you could definately link from it to a better solution, if in fact you do use a helpdesk.

 

Lockyers Middle Moodle Admin

That's a mouthful.

[theriver]

Have you got an area on your platform for tech support stuff?

If you have, can I have an idea of the sorts of things you have got on there, and is it a mixture of stuff that staff might need (reporting faults, simple FAQs etc) and stuff for the techies, or is that separated out.

I am trying to populate our Moodle site (lvp.lockyersmid.dorset.sch.uk) and I am not quite sure of the best way to go re technical issues and info

Thanks

 

Both types of area are useful. There's technical stuff that's useful to end users, and stuff that's relevant to techies only (network maps and the like), some of which could be considered 'sensitive' (configuration documents etc).

 

At the moment I am trying to set up an area for non-tech people - we've decided to start with easy win documents, and have found what these are by asking the techs what people ask them a lot, and by asking the users what they can never remember and have to ask :-)