moodle - new users are not receiving confirmation email

[amccanny]

I have set up a Moodle site (1.9.5) recently in exactly the same way that I have set up previous Moodle sites using the Fantastico script. Everything is working as expected except for the registration process. The site is set up to allow email-based self-registration. Nothing else has been changed.

 

When a user completes the registration form, a message is displayed informing them that an email has been sent, simple process, .... The email never arrives.

 

The only difference I notice in the registration form is that the user is also asked to (must) agree to the Site Policy Agreement. I have never had this in any of my other Moodle installations.

 

Any suggestions? Is there any way of stopping this reference to the Site Policy Agreement? All my previous installations have been setup with the same company (Bluehost.com) - all variables are equal!

 

Thanks

 

Aidan

[danIT]

To turn off the Agreement, to atleast test that, go to the:

 

Site Administration menu --> Security --> Site Policies -->

 

Look for the "Site Policy URL" field, if you empty it then they wont have to agree to anything.

 

Can you check the server to see if email is being generated, also that your sending emails correctly.

[amccanny]

Hi DanIT

 

Thanks for your response. I checked the Site Policies everything is as it should be.

 

 

How can I check the server to see if email is being generated?

 

also how can I check that I am sending emails correctly?

 

Thanks

 

Aidan