russdev Posted August 13, 2006 Posted August 13, 2006 Well good start to sky we have had sent us two cards for the two boxes great no problem..... until sky install bloke tried to install second box and low and behold the second card was not added to our account and was cancelled so when sky bloke left we had one working box and one not working box... Then we phoned up to have moan (see if they could just activate the not working card) no go and he said would send new card by special delivery.... ok then turn on second box that worked few hours later couldn’t access any of channels phoned "oh we deactivated second card by mistake"... at this point if he had said will send you a new card swear i would by writing this from jail... luckily for his family he said we reactivate card it will take between 4 minutes and 4 hours... heck not much difference... anyway we sit and wait for it to be reactivated oh joy..... Russ
russdev Posted August 14, 2006 Author Posted August 14, 2006 Epsiode Two: Revenge Of Incompetence... Well fours hours passed and no viewing so phone call to sky spoke to manager "ermm please hold"... few mins later "we cant do that we will have to send new card out" luckly for his family he is India and so i couldn’t go and track him down... After major rant i mean major rant he says right will send new card and also not charge you until both boxes are activated and then will give you one free month... ok fine by 10oclock that night had enough... Chapter Three: oh dear but there is hope... Ok phoned up decided to check if cards are being sent to me... errm we have one card active and one card being sent... non of there card numbers are same as my card numbers.. went through whole sarga she says right i am looking at call notes and non of them make sense can you hold... she comes back on right ok lets do this give me two cards numbers you got this has gone to my team leader and we are going to try and reactivate these cards (that is what we wanted in first place) as we could be sending you cards until next year and you still have no viewing... so i await the next chapter... i just want to watch a program... Russ
GrumbleDook Posted August 14, 2006 Posted August 14, 2006 Ever thought about Cable ... or even freeview? The only people that want Sky are saddos that are hooked on American rubbish like 'football' where you need more padding than the average infantryman gets issued for Iraq, or their version of rounders (which is just an excuse for them to slid in the dirt). I'll get my coat.
russdev Posted August 14, 2006 Author Posted August 14, 2006 lol cable no go aroound here in the sticks... as for free view ironey we had topup tv but the fact our aging ondigital box is about to fail means we have to replace it so might as well go with sky Russ
Ric_ Posted August 14, 2006 Posted August 14, 2006 @Grumbledook: Kepp up... Russ is one of those saddos hooked on yank sports and he has already regailed us with the saga of freeview.
plexer Posted August 14, 2006 Posted August 14, 2006 I can't get a good terrestrial signal so have to use my sky box for the normal channels anyway. Just started to get into NCIS as well. Ben
russdev Posted August 14, 2006 Author Posted August 14, 2006 lol yep that i am sitting here watching espn... and as for ncis what can i say Pauley Perrette... Russ
russdev Posted August 15, 2006 Author Posted August 15, 2006 The story continues after another call i was told as again we can activate that card... This manager put my account to be looked at by it department as it was so messed up.. so ok puts phone down and rings head office number ask fro complaints happen to get through to complaints team leader who reports to one of executives at sky uk. He says well on your account there is one card number (not even got this card) that is active and other two have been cancelled.. He then takes details and says he is going to follow the case through until it is sorted we should have whole thing resolved in 48 hours.. next day the card that was on account turns up phoned our bloke at sky he says leave it to one side as his boss aka senior executive has emailed it department boss to basically say this has to be top priority. So will call tomorrow to see what latest is.. So stay tuned will sky ever turn up, will the house be over run with sky cards all that dont work... same sky time, same non working sky channel...
Ric_ Posted August 15, 2006 Posted August 15, 2006 Just a thought... do you know if your dish and boxes will actually work when you eventually get a card
russdev Posted August 15, 2006 Author Posted August 15, 2006 lol well we have 3 card so far all no good well one might be ok but likely to confuse things if we insert it into the box... heck a customer wanting to watch our service.. Russ
MkII Posted August 15, 2006 Posted August 15, 2006 Interesting i've been experiencing regular dips in broadband connectivity, like at exactly midnight every night. Following comments here i've disconnected the sky box from the telephone line [bin a customer for over a year now], and my connection graph has been clear since! Hmmm! It's early days yet but it's looking suspicious already.
Ric_ Posted August 16, 2006 Posted August 16, 2006 @mark: Maybe it's worth monitoring the serial port on your Sky box and comparing the dialup time to the time your DSL goes down?
russdev Posted August 16, 2006 Author Posted August 16, 2006 Well i am trying to not hold my breath but..... We have sky on two boxes wooo hoo :supz: :partyman: =D> =D> =D> :wav: Now just wait for sky to call me back at 3:30 so we can discuss compensation.... Russ
russdev Posted August 16, 2006 Author Posted August 16, 2006 So final chapter it department altered all records so that got two cards and all work with all correct packages... After a call back from sky they are giving me a free month with sky... Russ
plexer Posted August 16, 2006 Posted August 16, 2006 nah thats rubish compo phone them back and you've thought about it and you want cancel then see what they offer Ben
russdev Posted August 16, 2006 Author Posted August 16, 2006 lol to be honest not to worried about compo they shown goodwill and and offered me a month yes could of got more.. But to be honest the staff were good it was systems in place that let them down.. I am just glad got a service.... Russ
Ric_ Posted August 17, 2006 Posted August 17, 2006 @russdev: Just need to find something to watch though now
russdev Posted August 17, 2006 Author Posted August 17, 2006 lol yer nfl season not started But got motors tv to keep me happy saying that nice to watch a simpsons epsiode that not seen 100000000 times russ
Ric_ Posted August 17, 2006 Posted August 17, 2006 @russdev: Of course there is your daily dose of Stargate-SG1 repeats from 4pm-6pm on Sky One and you have Most Haunted on Living TV every Tuesday at 9pm Oh yeah... don't forget to look out for Road Wars on Sky One - we all love a good police chase ending up with a bit of police brutality!!!
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