Helpdesk Advisor (Bristol)

[somabc]

Salary seems bl**dy good for 1st line telephone support - upto £33k!

 

Information Systems and Computing

 

(ref. 14832)

 

As part of the Helpdesk team in the Computer Centre you will be required to provide first line IT support and guidance to staff and students in the use of University PC systems and online services. You will be educated to ‘A’ level standard or equivalent, degree desirable, with excellent IT and task management skills. At least 2 years’ experience in a Helpdesk or IT support role using and supporting Windows XP/Vista desktop PCs in a networked environment is required. Excellent interpersonal and customer service skills, the ability to communicate clearly in face-to-face interactions, by telephone and in email and other written documents are key. An aptitude for learning new skills and the willingness to work as part of a team are essential. Experience of working in a customer facing role will be an advantage, as would use of an electronic Helpdesk System.

 

Non-EU Nationals please note

The University has a legal responsibility to ensure that all employees are entitled to live and work in the UK. For some vacancies (those requiring specific skills or in shortage occupations) we may be able to obtain a certificate of sponsorship for a suitably qualified applicant as part of the process of obtaining permission to work in the UK from the UK Border Agency (UKBA). However, for most other vacancies it may be unlikely that permission to work in the UK would be granted. You can check whether you would be eligible to work in the UK under the points-based system for migrant workers using the UKBA points calculator. If you have any queries regarding your entitlement to apply for one of our vacancies please e-mail [email protected].

 

Grade: Grade I

Salary: £29704-£33432

 

Contact for informal enquiries:

Ms Lucy Shepherd-Hucker [email protected] Tel. 0117.928.7870

 

Timescale of appointment :

Contract: Permanent

 

Anticipated interview date: 30 July 2009

Anticipated start date: 01 September 2009

 

Closing date for applications: 9.00 am on 20 July 2009

14832fds.doc

Edited July 20, 2009 by somabc

[Midget]

bit late, or are you just teasing people?

"Closing date for applications: 9.00 am on 20 July 200"

[Guest TheLibrarian]

He's just not daft, he's applied and didn't want any competition from people here in the interview.

[somabc]

Whoops, sorry, never noticed that! (btw I have not applied). If anyone here wanted to apply I would send off today and hope they are not too strict on the deadline.

[HarryMonkey]

bit late, or are you just teasing people?

"Closing date for applications: 9.00 am on 20 July 200"

 

Your deadline's even tighter