SIMS, FMS and New Term

[CadlaM]

Has anyone had any experience, other than restoring previous night's SIMS backup, of being able to roll back tha database after an erroneous and early adding of a "New Term" on the billing?

 

Our operator clicked this and found all the billing changes carried out now before she was able to complete other essential year end tasks.

 

Colin:(

[CadlaM]

My confusion. It is just in the Fees Billing area of SIMS.net

[Jamman960]

Rolling back shouldn't be a problem however its not possible to roll back specific modules, you would also end up rolling back attendance/lesson monitor

 

I don't quite understand whats been done within fee's billing however as long as you haven't already processed the bills you should be able to undo whatever has been done. I'd contact capita before trying a roll back, then again if its only the AM registration etc that will be lost within sims there isn't much harm in rolling back.

[CadlaM]

@ Jamman960 Thanks for your swift comments. We did talk to Capita just now and it seems it won't really cause us any problems, probably because of not having run the bills.

 

Operator has been asked to rtfm 3 times before carrying out any tasks. And I must get the SIMS backup batched every night, instead of once a week manually.

 

Then, of course, there's the June 2009 update to do!

[theriver]

Why not back it up more often? You could do a full backup each night plus differentials after registration.

[matt40k]

Why not back it up more often? You could do a full backup each night plus differentials after registration.

 

Have to agree, more backups better then less backups, assuming you have space

[Jamman960]

Operator has been asked to rtfm 3 times before carrying out any tasks.

 

Make it 4 times our accounts manager also has problems using Fee's billing - so much so that we've ended up paying capita to come in every time to carry out the fee bill run! I had them in to train myself and our accounts manager in the hopes that we'd then simply do the whole thing ourselves but so far she still insists on getting capita in every time... really not a cheap way of doing it

 

The bulk of problems we've encountered have been down to user errors although there have been times that patches have been needed in order to complete the bill run sucessfully.