Smart Board Problem!!!!!

[paulo]

Hi there,

 

I'm trying to assess whether a smart board 580 is in working order and so have done the following.

 

a) Connected the whiteboard to my laptop via official usb-serial lead - the red light is lit on the board

b) Laptop is running Windows Vista

c) Downloaded Notebook 10 and drivers

d) No projector is connected at the moment

 

The problem i've got is that the drivers seem to disable the mouse and keyboard a few minutes after boot up. Is this normal?? The computer then freezes and will not operate.

 

I've tried a lower version of notebook and drivers but the same thing happens?

Anyone an ideas?

 

Also is the fact that the red light is lit on the board, mean that it is in working order?? There are no lights on the pen tray.

 

Any help would be appreciated.

 

Paul

[Sirbendy]

red light means it's powered but not communicating with the PC. It should go green when you install the software/drivers and reboot.

 

And no, not run across the freezing with 10..we use it on all of ours..from the serial 580s to the USB 660s..no issue.

 

Not tried with Vista/Windows 7 yet..just XP.

[hext]

the problem is most likely the official usb-serial adapter, have you got the correct driver installed for that in device manager?

[Michael]

I agree, you will need a serial to USB driver (take a look in Device Manager). Once that is installed, the light should go green and the Smart software should see the whiteboard correctly.

 

As for the laptop freezing, there could be a whole load of reasons when running Windows Vista. Is the laptop low on memory? Maybe it's writing back the page file which is causing the laptop to temporarily freeze?

[witch]

I agree that it might be Vista - can you try it with an XP machine.

Are you sure the usb-serial lead works? Again, can you try it with another laptop?