Quantum SuperLoader LTO3 paper weight

[iSteve]

We have one of the above units which I am trying to get working. We run EMC Retrospect 7.5 under Server 2003 R2. The tape unit is connected via SCSI.

 

Since I've inherited this tape loader, it has never done a successful multi-tape backup. I had managed to load tapes in to it, and assign them to a backup set, but once the first tape is full, Retrospect times out waiting for the second tape. The machine never loads the 2nd tape in to the drive (it stays in the magazine). Recently, Retrospect will see the tape drive, but does not show the magazine so I cannot assign tapes to a backup set apart from the one in the current drive.

 

The web interface to the drive, and the LCD panel do not show any errors.

 

Has anyone one had success with one of these units with Retrospect? I really need to get good off-site backups going on.

 

*edit*

We've also tried the machine under Retrospect 6.5 on a second backup server (Server 2003). This again sees the drive but does not pay attention to the fact there is a magazine of tapes in the unit.

Edited April 23, 2009 by iSteve
Added more info

[Ric_]

I use Retrospect 7.5 on Server 2003 without fault.

 

I remember having to fully patch Retrospect when I first got my Tanberg LTO2 Autoloader but the Sun SL24 LTO3 library that I now have works fine. My current nightly backups span 2 LTO2 tapes.

[iSteve]

Well, I've just fully updated Retrospect (to 7.6), on top of updating firmware on the drive and magazine. Still no luck. Looking at the Retrospect forums there are users on there with the same issue