Word 2003 issues

[Guest spider6986]

Hi Everyone,

 

Not sure if this is a word issue or windows one.

 

Basically we have office staff using word documents and they keep loosing the printer so they have to save what theyre doing close it down then open it again.

 

Any ideas on what the issue is, they swear to me it was created using word 2003 but im still not sure it wasnt done in 2000.

 

Cheers in advanced

[elsiegee40]

By "losing the printer", do you mean they can't see the printer if they do "File > Print"?

 

I have had 2 instances of this.

 

1) The staff member wasn't sitting at their regular PC and so their default local printer got reset. By doing file> print (AND USING THE SCROLL BAR/DROP DOWN ARROW * if I had £1 for every time...*) the printer miraculously appeared.

 

2. The office staff were back on their own PC, but because they'd been using another machine, their default (local) printer was no longer the default and needed resetting. (This happens a couple of times every term )

[Guest spider6986]

By "losing the printer", do you mean they can't see the printer if they do "File > Print"?

 

I have had 2 instances of this.

 

1) The staff member wasn't sitting at their regular PC and so their default local printer got reset. By doing file> print (AND USING THE SCROLL BAR/DROP DOWN ARROW * if I had £1 for every time...*) the printer miraculously appeared.

 

2. The office staff were back on their own PC, but because they'd been using another machine, their default (local) printer was no longer the default and needed resetting. (This happens a couple of times every term )

 

They are using the same machine, and if they go into any other program they can print, its not the machine itself loosing the printer, its word.

[elsiegee40]

Have you looked to see what's on File > Print when this happens?

 

EDIT

 

Just re-read this and it sounds dreadfully rude, sorry...

 

It's just that what my users say and what is actually the case frequently differ!

Edited April 23, 2009 by elsiegee40

[User3204]

Are these local or network printers ?

 

We have an applet that changes the network printer everytime they logon, and this sometimes means if they start software before it has finished loading the correct printer the software had the wrong default printer.. but I hadn't noticed it with Word.

 

But I'd go with the comment by Elsiegee40, and check exactly what is going on, it could just be they can't find the printer.

 

 

We used to get students complaining the printers "don't work", but it was simply the fact they were clicking the printer icon, and it was sending it to the wrong printer...

[Guest spider6986]

They are network printers.

 

When I go to file print the printer is not there, but it is only in word, if you close word down and open it again it is then suddenly there, and if you open any other application up it is there, and when you go the look at the installed printers it is there.

 

The problem is that word does not see the printer that is installed on the machine on a lot of documents unless you save what your doing, close it down then re open it.

[penfold]

Same as User3204, I have only had this problem when you get a user open word up before all the printer scripts have finished.

 

Try looking at what printers are installed before you open up word to ensure that the machines are seeing the printers.

[Guest spider6986]

The printer is installed before they open word, they have been logged on all day, the it gets to 2pm and they open a word document, go to print and the printer is not there