Login bottleneck on Connect 2.4

[iking]

Yes we are still stuck in 1998 Recently our users are having to wait an inordinate amount of time for topic selector to complete its task (and often looks as if it has hung up) We're puzzled as nothing much has changed recently except having added the new batch of users and not yet removed the old ones. Could it be the heat? :-)

 

We have memories of the same thing happening last year, but nothing specific.

 

Can any kind person suggest a strategy for getting topic selector to streamline its activities (or is it file manager which is clogging things up? )

 

Ian

[Ric_]

IIRC Topic Selector always sucked. As did File Manager.

 

Does it only happen to users with certain topics assigned to them or is it any combination of topics?

 

Also, have you tried disabling the quota feature on a user so that the file manager thing doesn't kick in?

 

Other than that, it could be all sorts - heat, aging server (possibly a hard disk grinding to a halt) or even an update to your AV software.

[alan-d]

A wild guess - but does it write log files? Maybe taking it's time writing over older versions of the file?

[iking]

We gave a yeargroup unlimited space in file manager as an experiment (the problem is at its worst at the beginning of certain periods when everyojne is logging on simultaneously. This seemed to improve matters, but of course the next thing that happens is that our tape backup will fail because our users are taking up too much space sigh.....

[ChrisC]

Can I go out on a limb and ask what your virus scanner on-access scanning is doing?

 

Chris

[iking]

I'm guessing that it checks every file access - it certainly checks any file on creation, so no doubt that is another factor delaying the logon process.

 

What puzzles us is why it should start to be a problem now - nothing has changed as far as we can ascertain other than additional users (and the heat of course - we've put a data logger in the server room to see what happens over the next week)

[ChrisC]

And no settings have been changed by any software etc?

 

Have you checked the event viewer, and if you're running 2.4 parallel with cc3, you might want to check you're password mirror logs, something might be going wrong there.

Also, is it just topic selector being slow, or the whole network?

 

Or, could you possibly exclude topic selector from the virus scanner (dunno how big security risk that is)?

 

Chris