IE7 clses unexpectedly

[Ayaz]

Really strange problem. Anyone come across this.

 

IE7 closes for no reason. We are an RM CC3 site. Happens to different computers and different users. You can be viewing a website, or webmail or eportal and it will just closes unexpectedly.

[amfony]

sounds like virus activity to me - do full scan of one computer displaying the symptom in safe mode (if XP/2k) and see what u get. Otherwise its pretty weird and youll probably want to uninstall and reinstall IE and see how you go.

 

Let me know how you go.

[Ayaz]

i admit it does appear like virus like behaviour but we have symantec vp 4 with the latest definitions, surely that would have picked anything up?

[amfony]

did u do a scan in safe mode yet?

 

One distinct event that would be telling me if its a virus or instead an incompatibility issue is this:

 

Do you get the error saying "Internet explorer has had to close due to unexpected error etc etc"? If you DONT i call virus.

 

If you DO i suggest keeping an eye on what sites you are actually ging to when it closes - IE is it when flash player is invoked, shockwave, pdf, quickTime ... see what im getting at?

 

HTH

[SYNACK]

Have you checked out the event log, IE7 has its own event log catagory. You could also go through and disable all of the addons then re-enable them one by one until the problem resurfaces.