MMT A2 & AS Chemistry MSI

[jayrt]

](*,) Hi im having a real problem installing either of these msi's they seem to roll on fine and they work both as staff and students but you cant roll them off or even uninstall them from the actual machines they are on! PLEASE HELP!!!

[ChrisH]

Are you assigning them to users and not the machine? If so assign them to the machine.

If they are installing ok but you cant uninstall them then there must be a problem with the packages where there is a file they cannot uninstall.

[jayrt]

i've tried both ways per machine and per user and it makes no difference what's so ever! its soo frustrating never had this problem before!!

[ChrisH]

Are there any entries in the eventlog that mention this package?

[jayrt]

aparently they dont have access to the following c:\windows\windowsupdate.log; please shut down all other applications, then click retry

[ChrisH]

Thats a badly made package then im afraid. They have run some kind of capture setup to make the MSI and they should have excluded that file when they checked it I would phone up and complain.

Unless you can edit the package yourself.

[jayrt]

Yeah i am able to edit the package.

[ChrisH]

Then make sure the MSI is not trying to use that file or any other files that could be potentially dodgey. Also check registry keys as well as there will be soem windows update stuff in there you dont want to be messed with. If you look through the ones you need to get rid of will be odvious.

[jayrt]

Ive tried that and its now saying another programme has exclusive access to c:\windows\windowsupdate.log;

[Geoff]

That'd be the automatic updates service.

[jayrt]

is there anyway around it?

[Geoff]

stop the service while you install the msi?

[jayrt]

it installs fine its just removing it that is the problem! thats when we get the error!

[Geoff]

well stop the service anyways.

[ChrisH]

You need to stop the package referencing that file full stop through editing it. But for current installs as Geoff suggests.

[jayrt]

i have edited the package till im blue in the face and cannot find any files that refer to windows update, its driving me up the wall lol

[_Bob_]

Is this the New media stuff? Multimedia science? We had the same problem. I wrestled with it for a while then gave up and re-ghosted the machines. Sorry this probably aint much help but we found the Nuke it and start again approach would probably be the quickest way to solve it.

[jayrt]

\\:D/ Finally cracked it yay

i formated the msi machine and deleted the file it was refereing to then stopped the service,

Made the msi as normal took a few registry keys out and hey presto it works phew!

Thanks for all your help guys