Activ Studio2 Stopped working

[jimmckenna]

Hi,

I have an RM CC3 network. Yesterday, and for no apperent reason when the teacher tried to run Active Studio2 from the programme set they received the following error.

 

"Error1706. No valid source could be found for product Activstudio2 Professional Edition. The window installer cannot continue"

 

This has occurred on at least 5 PC's on the network even though the actual install was performed locally. I suspect some sort of update has caused this issue.

 

Has anyone seen this error? and how did you resolve it?

 

Thanks for any help offered.

[pbrian49]

Same here, this happened yesterday afternoon on two workstations. Both were working fine in the morning. I couldn't find any reason for it though. Active Studio 2 has been installed locally, however, I am replacing with a Active Studio 3 RM Package supplied by my LEA which doesn't appear to have the same problem.

 

I see you are in Staffs Jim, contact SLT and ask them for the CC3 Active Studio 3 package and they will come and install it, provided you have a service agreement. They have a brand new package which was installed here last week.

[jimmckenna]

Thanks for that. We did try AS3 yesterday and that did fix it. The only problem was it did cause some confusion for our teaching staff when they were pesented with an unfamiliar screen.

 

I was aware of SLT support but they want to charge me for the CC3 package because I do not have the "diamond AV support" which I cannot quite understand as it is an item of software for curric services which I do pay for.

 

I will take this up at the SLT tech seminar to-morrow 26 Nov at Stafford.

 

I was trying to stick with Activ Studio 2 but will probaly now go to AS3

 

Are you in staffs?