Terastation firmware bug - some users cannot access via host name

[meastaugh1]

There is a known issue with the Buffalo Terastation Pro's firmware, in that sometimes it will not allow particular users to access shares using the terastation's hostname, but is fine when using the IP. Anyone know if it's possible to workaround this by sticking a DNS entry on a Windows DNS server? thanks

[dwimorberg]

I'm having exactly that problem now. One of our Terastations has gone down with an E21 "Unable to access network chip" error and now the other one is refusing hostname access to everyone. I'm really hating these units now...the head's breathing down my neck because I haven't got it fixed in 20 minutes...gah!

 

I'll try the DNS entry idea, did you have any luck with it?

 

Cheers,

Michael

[meastaugh1]

I've got the drives mapped to the host IP instead of the name and haven't had the problems since. Not ideal, but a workaround nonetheless.

[dwimorberg]

Yeah I've just done that as a workaround this morning and it's getting everyone off my back!

 

The DNS entry for the Terastation is already on the server, and pinging the hostname from a machine gives a response, there's just no access.

 

I guess the fault in the firmware is the problem we've got here too. I've done a firmware upgrade once before on a Terastation and it had to go back and be replaced shortly afterwards

 

While it's working I'm getting the data off it and onto a USB drive.

 

I'm thinking of having a play with FreeNAS and taking the dead Terastation's drives for that; I can't get the unit to start up at all now. I really hate them!

 

I'll keep you updated of the hilarity that will surely ensue

-Michael

[dwimorberg]

Just out of interest, do you ever have problems with these units falling off the domain? Occasionally, say once a month, I have to go into the setup and enter the domain admin username and password again to get the domain userlist back up.