Adobe CS3 Web Standard Licensing Prob

[Busybub]

Has anybody had a problem with CS3 Web Standard where an attempt to run one of the programs throws up an error?:

 

"Licensing for this product has stopped working"

 

Have applied every fix in this knowledge base article:

 

Error "Licensing for this product has stopped working" when you start any Adobe Creative Suite 3 application

 

Still doesn't work.

 

Can't download a copy as it won't allow me to do so from the licensing site.

 

Spent 45 mins on the phone to their licensing support only to be shunted to tech support where I spent another 45 mins waiting, only to be told by the bloke on the other end that it should only be run from an administrator account... *COUGH*.... you wot?????? Er, yeah, I'm really going to give our kids admin rights...

 

Having suspended my utter disbelief that this can possibly be the case, I've not found any other info to support this, other than trying with a student test account with admin rights which managed to get one of the programs running as far as requesting the license key which I had already input under my own account???????

 

Any thoughts? I know some of you have managed to get this piece of crap working but I can't see where I could have possibly cocked it up as it's on a completely clean build, installed straight from the DVD...

 

??????????????????????????????????????????????????????????????????

[dhicks]

I can't see where I could have possibly cocked it up as it's on a completely clean build, installed straight from the DVD...

 

I've just been sorting out our install of Adobe CS3 today. I followed the instructions in the Adobe CS3 Deployment PDF. Damn thing's 10 pages long, should be right... From the instructions there I created a silent install with a configuration file pre-filled with our CS3 serial number. When I left this evening my PC was chugging away as if it was installing something, which is vaguely encouraging.

 

The silent install runs from a script or the command line - I plan to simply have a user called "install" that runs install scripts for all our software.

 

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David Hicks

[Busybub]

Cheers mate!

 

I'll give that a go when I'm back in tomorrow.

 

I'm sensing a conspiracy here, every piece of software I've received since start of term has thrown up some sort of problem *grrrr*

 

10 pages eh? There goes my day (again)...

[dhicks]

I'll give that a go when I'm back in tomorrow

 

Update: Said silent install of CS3 seems to work fine on my machine, but not on the librarian's. We haven't tried on other machines yet. The librarian does have CS2 installed on his machine at the moment, mind, so it's probably something to do with that - you're probably best off removing any currently installed copy of Creative Studio or individual components from your machines (or re-imaging them, of you can). The error message reported by the silent installer doesn't help much ("Error 7 - Could not complete the silent workflow") and the install log files don't tell us anything either.

 

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David Hicks

[Busybub]

Should have started this one under FFS! instead...

 

My opinion of Adobe has gone down considerably in the last 7 hours! I'm wondering whether they employed a chimp to write these instructions, if his brother wrote the code, and if their relatives work in Adobe tech support. I thought a network install of the full Abacus suite was a joke but this one takes the biscuit! :censored:

 

 

Getting the same error code over here too, on whichever computer I try it on.

 

Any chance you can attach your install/uninstall.xml and application.xml.override (minus your key obviously)? Read something online about the formatting of the files potentially causing problems. Regenerated mine in notepad saving as utf-8 but still no joy.

 

 

Cheers

[dhicks]

Getting the same error code over here too, on whichever computer I try it on.

 

Sure, files are attached in a ZIP:

 

application.xml.override, which on my system is kept at:

P:\CreativeSuite\3\payloads\AdobeDesignSuitePremiumen_US_Volume

 

install.xml and Uninstall.xml, which on my system are kept at:

P:\CreativeSuite\3

 

As far as I know I haven't done anything different to what the instructions in the PDF file say - simply used the "record=1" paramaeter to generate install/uninstall, dodn't change anything is those files, then just copy-and-pasted application.xml.override straight from the PDF and typed in the serial number (no dashes, and make sure you stick it in the correct payload folder, if that's any help).

 

You should note that I'm only using this install on freshly-imaged, brand new machines. Seemingly CS3's install routine checks for 1GB of RAM, although it will actually work with 512MB okay.

 

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David Hicks

AdobeCS3ConfigFiles.zip

[Busybub]

Only have Application, Content and Video folders at the root of my copy of CS3.

No AdobeDesignSuitePremiu men_US_Volume folder in payloads

 

I'm working on Application\Adobe CS3\payloads\AdobeWebSuiteStandarden_US_Volume

This is the one which shows up as the driver folder in setup.xml

 

Main setup.exe from which the record mode was run is in Application\Adobe CS3, which is where my install.xml and uninstall.xml are located.

 

Can't see where it's obviously gone wrong as I've done exactly the same as you have other than sticking the files in differently named folders (even went as far as putting it in every payload folder just to be sure!). Even tried with --skipProcessCheck=1 and it still stops at the same point.

 

Somehow I managed to get exit code 6 on one attempt, but never seen it since.

 

Using 512RAM, but my box of RAM for the ICT room has finally shown up so I'll chuck a gig in just to be certain that is not the problem.

 

.... onwards with round two!!! *GRRRRR*

[Busybub]

Doh! What was I thinking? Of course your install.xml and uninstall.xml aren't going to work, we're running different licensing! *slap myself*

 

On the other hand, tried the application override jobbie and it still wasn't having it.

 

Ran CS3Cleanscript, tried again - same error

 

Built another new workstation - same error

 

Did endless troubleshooting of msiinstaller errors popping up in the logs - same error

 

Built a new workstation not on network - same error

 

...

 

Took out --mode=silent from the command line, got exit code 0 and ran a visual install without license prompt, and for the moment it seems to have done the trick on my non-networked workstation...

 

FFS! Are they having a laugh????? I've p*ssed away over a week on this! Can't believe it can be something this bloody simple and there's no mention of it anywhere!

 

I've had enough, coming back in on Wednesday to try it out on the live workstations, I'm off home.....

 

:mad: :mad: :mad:

[joe90bass]

Has anybody had a problem with CS3 Web Standard where an attempt to run one of the programs throws up an error?:

 

"Licensing for this product has stopped working"

 

Nope, on the machines we have managed to get it on all works okay. Now getting it onto the rest of the PCs is another issue. The general consensus is that it is a big pile of

[dhicks]

Took out --mode=silent from the command line, got exit code 0 and ran a visual install without license prompt, and for the moment it seems to have done the trick on my non-networked workstation...

 

We had the lower 6th in to use the snazzy new media suite today - all the PCs seemed to work fine, except one, which gave a licensing error message. This is where I'm heartily glad I took the trouble of setting up and imaging each machine - tomorrow I'll simply re-image the machine and see if that sorts the problem. I'll try and remember to double-check and see if I can figure out anything different I've done.

 

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David Hicks

[Busybub]

 

'nuff said

 

.... round three

[Busybub]

... and as luck with have it the kb article is currently not available

 

:censored::censored::censored:

[dhicks]

all the PCs seemed to work fine, except one, which gave a licensing error message.

 

Yep, reimaging the machine seemed to sort the problem okay. I'm now getting CS3 installed on our new teacher laptops, seems to be going okay so far.

 

The commands I'm using the install CS3:

 

P:\CreativeSuite\3\Setup.exe --mode=silent --deploymentFile=P:\CreativeSuite\3\install.xml

P:\Fireworks\CS3\Setup.exe --mode=silent --deploymentFile=P:\Fireworks\CS3\install.xml

P:\AdobeAcrobat\9.Pro\Setup.exe

mkdir C:\programs >nul 2>&1

mkdir C:\programs\CreativeSuiteExtras >nul 2>&1

xcopy P:\CreativeSuiteExtras C:\programs\CreativeSuiteExtras /E

 

Drive P is simply mounted from a network share on a file server.

 

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David Hicks

[Busybub]

Yep, reimaging the machine seemed to sort the problem okay. I'm now getting CS3 installed on our new teacher laptops, seems to be going okay so far.

 

I'm heading that way too.

 

Giving up on the existing installs though, none of the suggested fixes seems to work. CS3Cleanscript doesn't help, even after using CCleaner to clear up the stray registry entries it doesn't remove.

 

26 computers to rebuild.... *grrrr*

 

The commands I'm using the install CS3:

 

P:\CreativeSuite\3\Setup.exe --mode=silent --deploymentFile=P:\CreativeSuite\3\install.xml

 

Drive P is simply mounted from a network share on a file server.

 

David Hicks

 

I'm still having to leave out the "--mode=silent" switch. Have no idea why it's not working as advertised. Think I'll have to go along with Joe's assessment, it's just a big pile of

[dhicks]

26 computers to rebuild.... *grrrr*

 

20 machines all working on my nice, shiny new reimaging system - I simply log on as the "reimage" user and wait for around 10 minutes. .

 

Trusty assistant now coming in every Wednesday afternoon to help put rest of school machines on nice, shiny new reimaging system. .

 

--

David Hicks

[Busybub]

20 machines all working on my nice, shiny new reimaging system - I simply log on as the "reimage" user and wait for around 10 minutes. .

 

Trusty assistant now coming in every Wednesday afternoon to help put rest of school machines on nice, shiny new reimaging system. .

 

--

David Hicks

 

*GIT*

 

[Busybub]

Pants!

 

This is not looking good

 

After running a battery of tests on a stand alone unit, adding bits of software one at a time, it was all looking good... until joining it to the domain.

 

At first, thought it might be a software conflict, so I rolled it back to the previous one which appeared to be OK, but every time I join it to the domain it just doesn't work! *ARGH*

 

Created a new OU with no policies and a brand new user. Same problem.

 

Looks like one of two possibilities:

 

1)Something in the default domain policy.

2)Something to do with a network issue we've had since reinstalling from backup due to a primary DC failure.

 

I could be screwed if it's #1! I'm definitely screwed if it's #2!!!

 

Anybody got any advise, short of chucking myself out of the window???

 

*not happy*

[dhicks]

Created a new OU with no policies and a brand new user. Same problem.

 

We still haven't really sorted out our domain controller (it's a long story...), so we're just using the basic default OU supplied with Server 2008, if that's any help. Seems to work fine. Did just have a look at one of the front office PCs this morning - reimaged it on Friday and ran the CS3 installer. Seemed to complete fine, but this morning I noticed Photoshop doesn't seem to be installed. Everything else seems okay, just not Photoshop. Seems as though the installer simply skips bits it doesn't like the look of.

 

To add insult to injury, I just got the latest issue of PC Pro through the door, with at least half a dozen pages dedicated to a review of the whole of CS4 - article starts off pointing out that this looks like " a substantial upgrade"...

 

Anybody got any advise, short of chucking myself out of the window???

 

Quit. Dump her. Go fishing.

 

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David Hicks

[Busybub]

...Seemed to complete fine, but this morning I noticed Photoshop doesn't seem to be installed. Everything else seems okay, just not Photoshop. Seems as though the installer simply skips bits it doesn't like the look of.

 

I've noticed it occasionally doing something odd too. Once, it never installed any of the web components.

 

To add insult to injury, I just got the latest issue of PC Pro through the door, with at least half a dozen pages dedicated to a review of the whole of CS4 - article starts off pointing out that this looks like " a substantial upgrade"...

 

Bloody typical innit??? *grumble grumble*

 

Quit. Dump her. Go fishing.

 

Ordinarily I might feel the urge to come up with some witty retort, but right now I just really feel like smacking something! *GRRRR*

 

Anyhoo... methinks I may have cracked it:

 

Looks like users need Bypass Traverse Checking enabled.

 

Seems to be working on all of my computers now, hopefully it will stay that way or I'm going to scream! Still getting exit code 7 when following the official instructions though, so something else is amiss, but at least I can start getting these out now.

[dhicks]

I've noticed it occasionally doing something odd too. Once, it never installed any of the web components.

 

What, you mean the CS3 installer might install components or it might not? You reckon if I give the install another go on that same machine it might work next time?

 

Looks like users need Bypass Traverse Checking enabled.

 

Ah ha! Thanks, that might come in handy to know.

 

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David Hicks

[Busybub]

What, you mean the CS3 installer might install components or it might not? You reckon if I give the install another go on that same machine it might work next time?

 

Seems to have a mind of it's own. There are obviously some things it doesn't like about certain computers, even ones that were built from the same image, though admittedly the ones I was initially trying it on were built last year. Tried to reinstall the web components on one and got nowhere. Had Exit Code 4 on another computer, tried again and it worked. Then there was the Exit Code 6 which never showed up again... no useful info in the computer logs or generated by the program.

 

I've wasted so much time troubleshooting (not helped by cryptic error codes and useless technical support who seem to know less than the people posting on the Adobe forums) that it seems the only productive and relatively safe way of doing it is from a completely clean build.

 

Ah ha! Thanks, that might come in handy to know.

 

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David Hicks

 

That said, if that particular policy has never been modified and is still on Not Configured, you may not have a problem. Looks like it was changed by my predecessor here (many years ago) who specified administrators only... I tend not to touch the default domain policy, this is a good reason why!

 

According to MS:

 

Bypass Traverse Checking "Determines which users can traverse directory trees even though the user may not have permissions on the traversed directory. This privilege does not allow the user to list the contents of a directory, only to traverse directories."

 

Also:

 

"In some situations, it may be difficult to determine which resources must grant anonymous access, or to modify the permissions on all the necessary resources. If so, you can configure Windows XP and Windows Server 2003 to permit anonymous access by the Everyone group"

 

From another site:

 

"Put succinctly, bypass traverse checking gives a process the ability to skip security checks on intermediate directories or Registry keys when it opens a file, directory or Registry key"

 

I tried resetting to Not Configured and it still didn't work, so added in Authenticated Users.

 

Looks OK at the moment, the applications actually launch! Will find out if there are any further issues when everybody starts using it. Read on a couple of forums that some installations mysteriously stopped working and displayed the the licensing error message many months after the initial install so I'm not going to hold my breath, it could be fatal