My Computer(Not Responding)

[steve_nfi]

Hi All

 

I have a couple of computers (one of them only a couple of months old) which keep hanging when you double click 'My Computer'. They hang for a while and sometimes come up or normally I have to chop it out through task manager. After doing this the screen goes blank for about 30 seconds then the desktop reappears.

I tried running virus/spyware scans with nil returns. Task manager doesn't show an excessive amount of processor being used, in fact in some cases it's shown 95%+ system idle.

Has anyone else had this kind of problem? better still does anyone have a solution.

[Domino]

does it have any network drives mapped?

 

If any of those are non-responsive it can cause this kind of thing

[steve_nfi]

Yes it does have network drives mapped. Is this more a network problem then?

[Domino]

I'd try unmapping the drives, then see if its an improvement.

 

it could be thosae, but could still be something else.

[mattx]

Not wanting to sound negative - but do you have Sophos installed ?

 

[ anything in the event logs ? ]

[steve_nfi]

Yes unfortunately we do have Sophos installed.

[mattx]

Yes unfortunately we do have Sophos installed.

 

Oh dear........

[steve_nfi]

Oh dear indeed. Unfortunately my NM is frightened of change. Which is why I'm saddled with Viglen PC's, Classlink and Sophos. Despite numerous fairly heated conversations, when it comes down to it - no change.

[mattx]

Oh dear indeed. Unfortunately my NM is frightened of change. Which is why I'm saddled with Viglen PC's, Classlink and Sophos. Despite numerous fairly heated conversations, when it comes down to it - no change.

 

I feel sorry for you - I would E-mail Graham Clueless - he may have an answer - I mean he seems to have answers for everything else..........