Office 365 App, licences not being recognised on Home networks

[bert113]

Hi there,

Over the past week or so we have had a number of users with issues using 365 apps on their home connections, it's not recognising that they have a licence or if they try to sign in they get error messages about connecting to their account (see image below).  

All of our users are A3 licenced, however it doesn't happen when they are connected to the school network and works fine. As soon as they connect to their home network or a hotspot the error happens again.

Has anyone encountered anything like this before ?

 

 

[psydii]

Consider this an anecdote: My account wasn't playing nice at home over the weekend either, with similar errors, and absolutely resolutely failed to reauthenticate with a passkey or any other method.