Gamma Horizon Unlimited - we're told we can't provision a phone by our reseller

[Outside_Progress]

We've got a phone we believe was purchased through our reseller, except they're refusing to provision the phone. They've told us it can't be done, as they're provisioned when they're sent by Gamma and the phone is essentially useless. It's the same make and model as all other phones we're using.

My concern is we're being forced to purchase another handset when it's unnecessary . So does anyone know if this is a limitation? I've hear it's not, and similar to 3CX you can provision any phone that's compatible with the system

[Rob_D]

I don't think it's a limit on the phones themselves or even the Horizon system, but this does track with my experience of Horizon/Gamma. The phones come pre-attached to your "cloud PBX" and (apparently)even the reseller doesn't know the admin password to get in change the those settings. (At least that's what they said when I asked)

We've been able to get new phones added, but we've only ever tried to get them direct through the reseller we had the phone system contract with, so I guess they just go to Gamma and get them to attach you a new one.

 

Same problem in reverse at the end of the contract, we couldn't get in to detach the phones and factory resetting didn't seem to work.

[psynegy]

We had recently purchased all new Yealink phones and were getting quotes from suppliers for a possible PBX move - we were told by a certain PBX supplier that we would have to throw all our brand new phones away and replace them with... identical phones - supplied by them (at a much inflated cost). They asked what our renewal was for 3CX - they asked if that price was monthly - it was not monthly. Never heard from them again...

[pete]

Hard reset it and load manufacturer firmware?

 

Edit: You have the opposite problem - needs Gamma firmware, running stock instead.