Freshdesk - Upcoming but undocumented end of Free plan?

[jthompson]

Signing into Freshdesk, where we're just using the free plan with 2 agents, I'm shown this splash.

 

 

I can't find any reference anywhere to preexisting Free plans getting shuttered or time-lmited. Does anyone else happen to know anything more specific?

 

I like lots of things about Freshdesk, but I won't to be paying 10s of £ a month when there are other ways that we could get by for free.

[BlueFoxSystems]

They have been sending emails out for a while now

[jthompson]

9 minutes ago, BlueFoxSystems said:

They have been sending emails out for a while now

Would you mind sharing a copy?

 

I don't appear to have receivied anything about it. I've had emails in the last couple of months about Freshstatus being discontinued, but nothing about Freshdesk changes.

[robintech]

They kicked us off last year, so we paid for it

 

 

 

[itskdog]

3 hours ago, jthompson said:

Would you mind sharing a copy?

 

I don't appear to have receivied anything about it. I've had emails in the last couple of months about Freshstatus being discontinued, but nothing about Freshdesk changes.

 

Same here, no contact about this until the day the notification came in the app, and I was the person who set it up.

 

We've moved to Zoho Desk for now, though that's missing certain features such as merging tickets in the free plan, and who knows if they'll one day do the same thing.

 

Might spend some time in the summer testing a locally-hosted FOSS solution such as OSTicket or GLPI as long as it's easy to configure to our M365 mailbox, as the notification style on the Parago/EdOps helpdesk module would definitely confuse some of our staff, and their Helpdesk V2 isn't coming until next year now.

[Dan2025]

Kicked me off last year, I'm now using neetodesk which is a little clunky at times but works relatively well and very similar to freshdesk. Free for first 10 agents, then $5 a month for extras. I think everything except custom branding is included in the freeplan.

[jthompson]

I've used GLPI for years for asset inventory, but wheneverI've tried to use it for helpdesk ticketing it seems really messy.

 

Used to use osTicket, and the upcoming v2 looks promising. 

[jthompson]

On 05/06/2026 at 13:58, Dan2025 said:

Kicked me off last year, I'm now using neetodesk which is a little clunky at times but works relatively well and very similar to freshdesk. Free for first 10 agents, then $5 a month for extras. I think everything except custom branding is included in the freeplan.

Trying out NeetoDesk this morning. It's looking like a great replacement, thanks for the tip!