iPad - Apple SM and Jamf

[Alastairb25]

Hi,

 

Originally we bought some iPads via a supplier who had enrolled them in School Manager.

 

We bought some other one offs, added to Jamf

We had supplier add the serial to School Manager

 

Originally we used Apple Configurator to build them, however even updating to latest version it does not seem to work and misses out config, eg

 

No Wallpaper

Does not say Part of XXX School etc

 

What are we missing? 

 

 

TIA,

 

Alastair

[2ilent8cho]

Sounds like you have either not defined a Device Management Service for the devices in Apple School Manager, or in JAMF you have not allocated them to a Pre-Stage Enrolment. 

[Alastairb25]

We solved it partially, we think the password we are using on config Manager was wrong.

 

That said it then comes up and says "You can leave remote management in Settings"

 

Apparently this comes from ADE (Automated Device Enrollment)

This seems to line up, as others we have show enrolment method as being ADE

 

iPad on ASM

JAMF Selected for Management

iPad erased

Tried Wifi and USB adapter

ADE does not evoke, so left with option can leave Management

[TheHyperTechie]

11 minutes ago, Alastairb25 said:

We solved it partially, we think the password we are using on config Manager was wrong.

 

That said it then comes up and says "You can leave remote management in Settings"

 

Apparently this comes from ADE (Automated Device Enrollment)

This seems to line up, as others we have show enrolment method as being ADE

 

iPad on ASM

JAMF Selected for Management

iPad erased

Tried Wifi and USB adapter

ADE does not evoke, so left with option can leave Management

This is standard behaviour for devices enrolled via AC2. Users have the ability leave your MDM for 30 days. After this time, the profile "locks" and they are no longer able to leave.