Perils with viewing PDF's in Outlook 365

[valianteagle]

Hello

 

New member here...and posting in desperation!

 

Has anyone else had issues with users getting an error message that reads 'Something went wrong while the document preview was being created' when users try to preview PDF files within Outlook 365 in both the app and the desktop?

 

Tried all the usual, cookies/cache, different browser, browser extensions, changing default pdf to something other than adobe, different computer...even to the lengths of refreshing local profile on the machine. Doesn't seem to follow any pattern either.

 

We've tried Microsoft Support in the past for this to no avail, I think some of our users have just learned to live with it but I just cannot take that as an answer...

 

Any answers welcome, about ready to pull what remains of my hair out!

 

Thank you!

[Steve101]

Yes I've seen this with only one user so far, I couldn't get to the bottom of it. The PDF worked from the Outlook app so just instructed to use that.

 

This could be a big problem if Microsoft don't figure it out.

[valianteagle]

2 minutes ago, Steve101 said:

Yes I've seen this with only one user so far, I couldn't get to the bottom of it. The PDF worked from the Outlook app so just instructed to use that.

 

This could be a big problem if Microsoft don't figure it out.

Apparently its a problem in the Outlook App either so I can't even say that as a suggestion 😅

 

When I raised it with Microsoft Support, amazingly they said to use Chrome instead of their own product and seemed to wash their hands of it.

 

But than again, what else is new with Microshaft...

[Steve101]

2 minutes ago, valianteagle said:

Apparently its a problem in the Outlook App either so I can't even say that as a suggestion 😅

 

When I raised it with Microsoft Support, amazingly they said to use Chrome instead of their own product and seemed to wash their hands of it.

 

But than again, what else is new with Microshaft...

 

That's crazy, we don't support Chrome here.

 

The user I had needed to use Outlook Classic in order to get access to PDFs.

[phil0569]

We had this but only when viewing a PDF from a group through OWA.  Microsoft were stumped by it they tried everything and it just miraculously started working after a couple of weeks.  I would get in touch with Microsoft Support, go into Office 365 admin center and try the support assistance under help & support first