Locked out of Google Workspace

[MatthewL]

I have always used Microsoft so have no experience when it comes to Google to seeking help here.

 

We have a customer who appears to be locked out of their Google admin centre for workspace so unable to reset account password and get into one of them, passwords they have do not work and it appears the previous company that managed things no longer has any involvement so they have come to us for help.

 

We cannot even get onto the domain to make DNS changes to verify for Google, can anyone sugguest any help?  We do have 1 working email on that domain that can be used for verification but really need to get into the admin side of things.

[timbo343]

You will need to confirm that you own the workspace. Try the suggestions on this site https://knowledge.workspace.google.com/admin/users/recovering-administrator-access-to-your-account then accessing this page https://toolbox.googleapps.com/apps/recovery/form

 

We have just been through thr process where a Google Domain set up via workspace was expiring and ended up to be the perfect storm. In the end, we managed to get Google to drop the 2FA on the admin account for us to get in and set up 2FA on the account. Google came back to us after about 2 hours lifting the 2FA block.

[TwistedHelixis]

Quote

Google came back to us after about 2 hours lifting the 2FA block.

WOW that was fast. I keep reading horror stories on Reddit, nice to know its not always like that.