Smart MX Series, V5!!

[TheRobins]

Afternoon, 

 

Anyone else running the latest gen 5 Smart MX panels. Pretty much every room we use Smart MX 275 devices.

 

75% Are Gen 3 and Gen 4's whilst the latest upgrades are Gen 5's.

 

Today, I reached a milestone, each of our Gen 5's have now all been swapped under warranty, 3 of them have been swapped twice and one of them maybe approaching a third. Majority of the issues seem to stem from the Android hardware in the devices, where they become un-useable and no firmware or reset's will help at all. Most annoy faults we have seen is where they randomly start up in the middle of the night for no reason. The failure we had today was a complete screen failure so something different for a change. Speaking to the AV installers who come out to these screens they dont seem suprised at all, even to the point where they dont even bother trying to replicate the fault and they just straight swap.

 

Its a shame, yes they are the expensive end of the market but I find *(found) the hardware to be of great quality, screens always perform well in which ever room they sit in and I have some 65inch screens that are over 12 years old and still going strong.

 

Anyone else using the MX 275's Gen 5 and had a similar experience?