Copilot for students - Your education account (student email) is not yet supported. Help!

[zLenniee]

Hi guys,

 

Im struggling to get this autopilot for students to work - all the settings I've checked are set correctly. Tenant has been set to K-12 as picture below - age group for our test student account is set to Not Adult and still get this image further down. Any ideas? Students are on Office 365 A1 for students + Microsoft 365 Apps for Students. 

 

[robintech]

Edit: sorry didn't see you had already set AgeGroup, how long has it been?

 

For K12  it doesn't work unless you set the AgeGroup to something other than Minor or $Null , ConsentProvidedForMinor  only applies I think if you have them set to Minor and allows them to log in to Entra. Also it might take a few days to update.

 

Elevating User Management with Age Group and Consent Provided Fields in Microsoft Entra | Microsoft Community Hub

 

Quote

To provide access to students, they must be marked with a value of NotAdult or Adult. Any users in a K12 Education tenant with the attribute left null won't have access to Microsoft 365 Copilot. Any users with the attribute defined as a minor in won't have access to Microsoft 365 Copilot.

 

 

Also

 

Edited February 27 by robintech

[ekechs]

It is worth being aware that neither Microsoft nor the DfE consider CoPilot to be compliant with the DfE Generative AI Product Safety Standards: Generative AI: product safety standards - GOV.UK

 

I'm not sure how a school could make the system compliant.  And I don't know what the consequence of none-compliance may be, it is untested as yet!

[aac]

Hi there I am having the same issue here. We have set a test user to NOT ADULT but the issue remains. Any ideas?

[BucksITguy]

We were told by an MSP that it is still rolling out so not everyone has access yet.....I still get this message.

Edited April 22 by BucksITguy
Added screenshot

[ekechs]

On 19/03/2026 at 10:29, ekechs said:

It is worth being aware that neither Microsoft nor the DfE consider CoPilot to be compliant with the DfE Generative AI Product Safety Standards: Generative AI: product safety standards - GOV.UK

 

I'm not sure how a school could make the system compliant.  And I don't know what the consequence of none-compliance may be, it is untested as yet!

 

I don't believe Microsoft are compliant with the DfE standards and therefore they are unlikely to enable it for an Education Account for a non-adult user.

 

Is anyone able to enable CoPilot for students configured as non-adult on an education licence?

[BucksITguy]

Not yet but I also ran some questions through copilot myself yesterday and it claimed it wouldn't be released....


 

When I raised a ticket with our MSP to double check, they just said it would become available at some point and they are still rolling it out.

 

I am sure at BETT they announced it was being rolled out, unless I misunderstood. 

 

Edited April 23 by BucksITguy