IT Service Desk Lead - Bath - £35,118 to £37,441

[Mr.Ben]

It is an exciting time to become part of King Edward’s IT Team as we embark on the implementation of a new cloud-first strategy throughout the school.

 

This initiative represents a significant step forward in our digital transformation, designed to enhance both teaching and learning environments through technology.

 

About the Service Lead Role

The Service Lead is a newly created specialist position within our ICT team. Its primary purpose is to ensure that we provide exceptional support to our users and remain aligned with ongoing technological advancements. The introduction of this role reflects our commitment to delivering outstanding IT services and to staying at the forefront of digital innovation in education.

Supportive Environment and Professional Growth

At King Edward’s, we pride ourselves on offering a supportive working environment. We provide opportunities for professional development, including training programmes and payment for successful completion of relevant certifications. This role presents a genuine opportunity to make a meaningful impact as we expand our digital learning capabilities and improve the overall technology experience for our community.

Key Responsibilities of the Service Desk Lead

The Service Desk Lead is responsible for overseeing and delivering technical assistance across the school. This role is crucial in ensuring that staff, students, and parents receive prompt and effective technical support in accordance with agreed service levels. By doing so, the Service Desk Lead enables seamless access to digital learning tools, administrative systems, and other campus technologies, supporting the smooth running of everyday school life.

Join Our Forward-Thinking Team

If you are passionate about IT service and support and are eager to step into a leadership role at a progressive and forward-thinking school, we would be delighted to hear from you.

The postholder will be provided with a full induction, supportive line management and appropriate training. This role will ideally be worked year-round, Monday to Thursday 8am to 4pm and 3.30pm on Friday with a half hour unpaid break daily. We are flexible and happy to discuss a term time plus 2 weeks working pattern at interview.

 

https://www.kesbath.com/it-service-desk-lead