Starlink software upgrades

[SchoolsBroadband]

Morning everyone,

 

we have a number of customers that have Starlinks boxed away for use in case of emergencies so I wanted to highlight the below communication we've had from Starlink otherwise you may have a Starlink that just won't work if you came to deploy it and you haven't upgraded its software. This isn't just the Starlink service that we provide but if you've bought direct from Starlink too.

 

Thanks

 

Dave

 

 

Software Update Required

An important software update is required for your Starlink kit. This update is part of ongoing improvements for security, performance and reliability. 

To receive this update, please follow these simple steps:

1. If it isn't already on, plug in your Starlink and place it outside. You do not need a perfectly clear view of the sky to receive the update.
2. Once powered on, your Starlink will download the available update and prompt you when its ready to install. This should take less than 15 minutes.

It is critical you perform this software update before November 17. After that date, your Starlink will be unable to access the Internet until the update is completed.

For additional help, please contact support.

Note: You do not need an active service line to complete this update, and you will not be charged at any point during this update.

These Starlink terminals must be updated:

• YOUR TERMINAL ID HERE

To find your Starlink Terminal ID, open the Starlink app, go to the home screen, scroll to the bottom, and select "Advanced." It's listed under the "Starlink" section as the Terminal ID.

[MTNSAT]

@SchoolsBroadband, the only Starlink model that is being impacted is the old Gen 2 High Peformance, we have troubleshooted many of them recently and got all to work again.