Smoothwall Cloud filter - realtime reporting

[synaesthesia]

Hi all,

 

Have a call open with Smoothwall which is taking a bit of time, so thought I'd try my luck here

We're a hybrid setup with an onsite appliance and Smoothwall Cloud for our chromebooks. They filter absolutely fine, extension works perfectly well, users and groups are correctly mapped.

As it's a hybrid, apparently we should be able to use the Cloud realtime log viewer instead of the appliance and effectively search much easier, however even though target usernames automatically complete correctly, none of them have any device attached - so put in a username and we get "No devices for this username". Leaving username blank, device dropdown does nothing, meaning we can't use this whatsoever. 

I don't believe this bit is linked to the Cloud filter extension nor only for the chromebooks in this context, but even so verified working chromebooks and their users don't show here either.

Smoothwall diagnostics show all is correct with the only possible question mark being "no tenant set" - but as it's applying all the correct policies I don't believe this is a likely candidate for the problem.

Doesn't worry me too much as I can use the appliance to report, but I'd like our safeguarding team to be able to look too, and the appliance isn't the way for them!

 

[tom_newton]

Your troubleshooting seems sensible. What's your ticket #

[synaesthesia]

Hiya, cheers it's 625913