Inventry Reader Not Connecting

[Jobos]

Our remote Inventry reader is not connecting. Anyone know how to fix it as so far it has been power cycled and connected to a different PoE switch but still the same? The main Inventry console is working fine.

 

[36Degrees]

Damaged \ faulty cable from the unit to the switch? They are very easy to take apart and replace the cable if that is the case

[Aprice]

Windows firewall turned on on inventry? That would probably break it!

[TechMonkey]

We had one die recently and it was the network module.  No way to repair. Tried various things, contacted support and no possible course of action except buy a new one.

 

If you take it off the wall you can disassemble it very easily to try troubleshooting but there really isn;t anything in them to poke at, just makes it easier to try a different port and cable.

[Jobos]

Thanks for the help. I will probably remove the reader for testing and I had a quick look earlier when the fault was reported but there is a wooden sign glued right next to the reader blocking access to the screws!

 

I have also reported the fault to Inventry so I expect they will want to sell us a new reader. 

[Jobos]

Update: Wow Inventry support was slow before but now it's crazy slow.

 

When I reported the fault to Inventry on the 16th I included a photo of the reader same as the one above since then Inventry have requested a video of the fault with the reader in a boot loop. This was sent 6 days ago and heard nothing back since.

 

Our finance department tells me it was fitted by Inventry 18 months ago so hoping it will be a warranty repair hence waiting for support.

 

 

[Jobos]

Would you believe it, just over an hour from my last post I was contacted by Inventry saying they saw my post on EG and were very sorry for the delay and by close of play on Tuesday a new reader had been fitted. I can't fault the service when the right people get involved.