MyLogin Not Syncing with Wonde and Edusync Disappeared

[Jobos]

The pupils started back last Tuesday but we are having problems with the syncing of MyLogin and Wonde in that pupils are still in their old classes. We also use Purple Mash and TTRS that both sync with Wonde and they are working fine. Don't know if it's because we started back earlier than other schools or not.

 

Second problem is we use Edusync and the icon is missing from Wonde's approved applications page. When I tri to access Edusync from a url I get a message saying my access is revoked.

 

[paulkerton]

Has the new year progression in your MIS been done correctly?

[Jobos]

4 minutes ago, paulkerton said:

Has the new year progression in your MIS been done correctly?

 

Yes all correct in SIMS but to update the thread Wonde informs me that Ekte who we bought the service through revoked our access last week. Just waiting for Ekte to explain why! Maybe the bill wasn't paid, I don't know but it would have been nice for Ekte to inform us this was going to happen.

[Jobos]

Update. It appears Ekte revoked our account by mistake but still not good and still waiting for it to be fixed.

 

Who do you buy your Edusync from as I understand it need to be bought from a partner and not direct from Wonde?