Another Juniper Oops!! thread

[m0bov]

Hi all. So suddenly we have been getting the Juniper Oops!! error when going via our Smoothwall onprem proxy.

 

We have Cname in place and had this checked.

 

Our website uses the same address as our AD

 

If I add an exception for the url in GPO(where the proxy is specified) its fine.

 

If we use the cloud filter on a laptop, on a hotspot, its fine.

 

But as soon as you connect it to our network, or remove the exception, or use the auto config option (pac) it stops working.

 

I tried using our ISP DNS, even 8.8.8.8, same issue.

 

We use LGFL (very kindly have been helping us)

Juniper said its an internal issue and can't help further

Smoothwall say its not blocked, they have added exclusions, I ran a realtime log viewer and its not blocked, but still the issue remains.

 

Any ideas? I have a test VM workstation I have been testing with.

 

We also recently had a line upgrade with a new router and firewall.

 

Thanks.

[m0bov]

Also to add, we have 4 other sites hosted by Juniper, they all work fine.

 

Accessing the troubled website externally, is fine. Thanks.

[tom_newton]

Sorry... need a bit of context.. juniper "oops"?

 

[m0bov]

It appears when a website hosted by Juniper does'nt display correct.

 

It normally says something along the lines of "our team has been notified"....etc...

[tom_newton]

If you are using a proxy, changing DNS will only work on the proxy

 

Can you get me a ticket #

 

[m0bov]

Sure:

 

Ticket ID: #542202

[tom_newton]

That's not the ticket ID - that belongs to a linewize customer...

[tom_newton]

IM me your school name if you like