Purchased a car 3 weeks ago, discovered stone chip which needs a full re-spray!

[AB_IT]

Hi All,

 

I purchased a 2022 Kia Stonic for £14,250 3 weeks ago, £750 of that was a part exchange bringing it down to £13,500 which I paid in full cash. It was from an official Kia dealer.

 

I cleaned it for the first time on Tuesday and noticed that on the roof there was a rusy stone chip about 8mm x 4mm. I didn't think it'd be a big deal so took it to a stone chip place to get it repaired. I also took it to the local Kia dealer which I didn't buy the car from to get their opinion.

 

Both said that because it's been neglected for so long the rust has spread underneath the cars paint, they would need to respray the entire roof to ensure the paint didn't bubble in the future. One quoted £750 the other was £350. Quite a difference in price. However they both said to contact the dealership I bought it from because they should be fixing it since I've only had the car 3 weeks.

 

I've tried to call the Kia dealership but was put through to their switchboard who said they were busy and couldn't answer the phone so they will call me back instead. Nothing. So I've sent an email with pictures and full explanation to the sales chap I purchased it from but haven't received a reply yet.

 

This was a lot of money to spend and to say I'm gutted is an understatement. I can't afford to pay out the £350 repair cost currently after spending so much on the car itself.

 

Does anyone know what my legal position here? Could they just bluff and say I caused the stone chip even though due to level of rust this is incredibly unlikely? Do they have to fully fix the roof since I've now raised it within 30 days of me owning the vehicle?

 

I'm really worried, not sure what to do. I hope you guys will be able to give some advice 🙂

[kennysarmy]

From a quick Google!

 

Addressing problems after buying

If you discover faults after purchasing a used car, act promptly. First, contact the dealer to report the issue and provide fault details. You’re entitled to a repair, replacement, or refund within the first 30 days under the Consumer Rights Act 2015, 

If the dealer is uncooperative, escalate the matter by seeking advice from Citizens Advice or consider taking legal action. Document all communications and keep records to support your case.

FAQs

Do I have the right to return a used car?

Yes, you have the right to return a used car if it’s faulty, not as described, or unfit for purpose. The Consumer Rights Act 2015 allows you to request repairs, a replacement, or a refund, depending on the situation.

How long do I have to reject a used car?

Under the Consumer Rights Act 2015, you have 30 days from the purchase date to reject a faulty used car and claim a full refund. After 30 days, the dealer must offer a repair or replacement if issues arise.

[ZeroHour]

Is it an option to go into the dealership?

I know sales guys have a habit of dodging calls about problems and if you a physically there it can push things forward. I would think they would repair it but rejecting a car can be a pain but merely knowing your rights can help move things in the correct direction without having to push it far.

I would go in a mention the repair needs to be done as it will cause a lot of problems in the future and ask when they can do it as you want it completed as soon as possible, if they push back I would mention you have been googling rejections and they will no doubt claim it wont apply (which it might) but it will cause aggro for them. Take photos now and keep photos of the quotes from the 2 places. Its bit of the usual "I love the car but I really need this sorted" otherwise you will have to look at options.

 

I have got close to rejecting a brand new car and when I subtly mentioned the fact I didnt want to reject the car but I could and get a replacement elsewhere within a few days the sales guy got the manager to call me and he just built and ordered a new one for me which was an amazing result.

[jmak]

Definitely sounds like a visit to the dealer is required. I would be polite, but firm and state that I would prefer it to be repaired, but that the work would need to be completed within 30 days of the original purchase as you don't want to lose your right to reject the car. It might focus their minds.

[AB_IT]

Thanks all for your help

The dealership has now said they will pay for the full repair.