Problems with a Yahoo account

[mikeprice]

Hi everyone - it's me again

 

Anyway - since giving up working i have been trying to help out people with some computery stuff

I have recently started volunteering with Age Concern to help people who go to them for help with IT

 

Anyway - a week or so ago I was asked to help out another volunteer that was having trouble with a couple that are local to me

Basically they have a Yahoo email account

 - to be fair I wasn;t even sure Yahoo was still operating but I said I would help

AT the time I discovered that Yahoo was having problems so we decided to abandon ship for a day or so until it was sorted

We went back a few days ago

 

ANyway - lovely couple - looked mostly like their Icloud (yes - they use an iPad, sorry about that) folder was full up

the otehr volunteer had told them that and they had gone through their images and deleted a load of them

but, of course, had not realised that the safety system would not have deleted them

so we did that - and it made naff all difference to the space used on the drive

 

We tried to go through setting and all that and look at the account in more detail and that's where things got more interesting

 

when we tried to do things to the account - like sign in directly - it either just threw us back to the previosu screen

or froze for a while a and then gave a "Gateway Timeout" message

 I was pratting about with it for over 30 minutes and got this gatewya timeout several times over that interval

browsers and stuff were all working fine so it wasn't a wifi/network problem unless it was at the Yahoo end

 

 

Anyway - I ended up having to give up

 

I have tried to set up my own yahoo account to play around a bit (as you do) 

 

basically I can set up the account a far as entering the new userid and password and basic details - name etc

it is communicating because when I try a simple userid it rejects it as already in use - so it is talking to its security database in some manner

 

but then it wants to send an security code to my mobile - which is quotes and has correct

which never arrives

 

I have tried this several times on different days - always the same

 

 

 

so - the question

 

is Yahoo still a thing?

is it working?

has anyone else had thins and knows why - or even fixed it

 

 

thanks

 

Mike

 

I have tried it several time

[6Foot2]

Things to try if you haven't already:

 

Clear your browser's cache and cookies.

Update your web browser to the latest version.

Try a different supported web browser like Firefox instead of Chrome, or vice versa.

Disable browser extensions like ad-blockers or VPNs that might interfere with Yahoo's scripts.
Temporarily disable antivirus or firewall software that might be blocking Yahoo access.
Try using a different device.

Wait for at least 24 hours before trying again to allow the system to reset.

[robintech]

Try signing in with the mobile number instead of the email as I remember this fixing it for me once, in addition it never sends the first SMS for me only the Resend option works after the 60 second timeout.

 

[mikeprice]

Thanks all

 

I had already tried the clear cookies and all that

 

but I tried it in Brave - just because it is different and that had the same result

then tried it again yesterday and it worked

 

no clues as to why but anyway I now have a Yahoo email address 

 

the couple that I am helping have a desktop (probably a laptop from what they say but whatever) 

 

so I will try logging in directly to the email address on that and see where we go

If I can get on and delete some old emails

and get onto their cloudy thing and delete a load of screen shots and old photos 

 

then I might get somewhere

 

looks very much like Yahoo is not working very well

I suppose it is getting rather old!!!

 

thanks again

 

mike

[mikeprice]

Quick update

 

I have been back to the couple I was trying to help

Their eamil can be accessed on their iPad via Chrome OK 

it is slow but it works

 

I have deleted their email from the iPad and tried to set it up again and all that and it just won;t do it

 

The iPad is quite old - so I am assuming that it is not responding fast enough for the Yahoo server which gives up

 

anyway - always did hate Apple

 

thanks for your help

 

Mike

[MatthewL]

Are you using the mail app or the Yahoo one?

[mikeprice]

Just using the default mail app

 

given the age of the iPad I didn;t want to go as far as installing a yahoo app - the thing seems to be having enough probels dealing with what is running as it is!

 

They are happy with what I have left them with - which is the main point